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Internal Server Error

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Best Answer eric, 03 April 2015 - 12:43 PM

after going from 5.3 to 5.4, and I haven't had the error at all.

 

That's good to hear! It's likely a bug with PHP 5.3 that wasn't fixed. Please don't hesitate to post back here if the problem crops up again.

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14 replies to this topic

#1 Frank Rondon

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Posted 21 February 2015 - 06:11 PM

I am trying to install Tubepress Pro 4.0.8. Whenever I activate the plug it, my whole site goes down. Front end and back end all I get is an internal server error. I have to go in via FTP to delete the plugin, then the site works again. I have done this five times and no matter what I try the result is the same.

 

can someone please help me?



#2 Frank Rondon

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Posted 21 February 2015 - 07:02 PM

I uninstalled version 4.0.8 and went back to 3.0.0. For some reason 4.0.8 broke my whole site.



#3 Frank Rondon

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Posted 21 February 2015 - 07:46 PM

I was not able to go back to 3.0.0. Site is broken now.



#4 Frank Rondon

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Posted 21 February 2015 - 07:57 PM

I have reinstalled 4.0.8. The site is now working right. I am still getting 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

 

here is where my video gallery should be http://iglesiasion.com/videos



#5 Frank Rondon

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Posted 21 February 2015 - 08:48 PM

I got it to work, but I had to disable another plugin: Wordress SEO



#6 Frank Rondon

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Posted 21 February 2015 - 08:52 PM

so, what happens now? in order for me to use tubepress I can't use Wordpress SEO?



#7 Frank Rondon

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Posted 21 February 2015 - 09:11 PM

Fatal error: Internal Zend error - Missing class information for in /home/content/57/7645457/html/iglesiasion/wp-content/plugins/tubepress_pro_4_0_8/src/platform/scripts/boot.php on line 15



#8 Frank Rondon

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Posted 21 February 2015 - 09:23 PM

Now, all I get is an internal server error whenever I try to access wp-admin. It only works if I FTP and delete tubepress manually



#9 Frank Rondon

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Posted 22 February 2015 - 10:11 AM

problem fixed! I unistalled 4.0.8 and now I am back to running 3.0.0. Now, my questions is how do I get a refund for having purchased 4.0.8. This plugin does not work. The tech support is slow and I am already looking at other plugins for my site. I don't know what happened to tubepress, it used to be good.



#10 eric

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Posted 22 February 2015 - 06:57 PM

Fatal error: Internal Zend error - Missing class information for in /home/content/57/7645457/html/iglesiasion/wp-content/plugins/tubepress_pro_4_0_8/src/platform/scripts/boot.php on line 15

 

This error is, in my experience, almost always caused by either 1) a corrupt TubePress installation or 2) APC misbehaving. Which version of PHP are you using? And which opcache?

 

The tech support is slow

 

Our technical support staff works here in the forum Monday through Friday, so we would have addressed this post tomorrow at the latest.



#11 swthate

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Posted 31 March 2015 - 04:25 PM

I'm having a similar error, with a few exceptions. After installing the latest tubepress pro version it was working fine. The site functions normally, even the pages with my video galleries. However, while I'm adding posts, seemingly at random, I get the Internal Zend Error thrown at me. Here's the full error:

Fatal error: Internal Zend error - Missing class information for in /home/content/18/10066318/html/destinationsmalltown.com/wp-content/plugins/tubepress_pro_4_0_8/src/platform/scripts/boot.php on line 15

It happens when I add Map Locations using MapifyPro. I'm not sure if there's a compatibility issue there or not. I don't think there is, because I was able to use the MapifyPro plugin for a week or more without any of these errors.

 

Once this seemingly randomly-timed error gets thrown my site goes down. I just have to walk away and after a while things will work.

 

I have the latest version of WordPress installed and PHP 5.3.

 

---

 

Update

 

I attempted to write a php ini for my GoDaddy hosting to disable APC, but the error persists.

 

I also attempted to update from PHP 5.3 to 5.4 (saw that it helped some people), but the error still persists after the update finished.



#12 brandon

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Posted 01 April 2015 - 05:38 PM

swthate,

 

I have brought this to our developers attention

 

Thanks!


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#13 eric

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Posted 03 April 2015 - 02:52 AM

I'm having a similar error, with a few exceptions. After installing the latest tubepress pro version it was working fine. The site functions normally, even the pages with my video galleries. However, while I'm adding posts, seemingly at random, I get the Internal Zend Error thrown at me. Here's the full error:

 

Could you post a screencap (or URL) of your site's phpinfo() output? Here are the simple instructions from GoDaddy on how to accomplish this. Might help us reproduce the issue.

 

Is PHP 5.4 the highest version of PHP available to you? That version has reached end of life and upgrading to the latest PHP is almost always a good idea.



#14 swthate

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Posted 03 April 2015 - 08:35 AM

I have PHP 5.4.19. It seems like it just took longer for my php update to refresh than GoDaddy originally said. I've been using it for a few days now and after going from 5.3 to 5.4, and I haven't had the error at all.

 

Also, yes, PHP 5.4 seems to be the highest available version of PHP for my account.



#15 eric

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Posted 03 April 2015 - 12:43 PM   Best Answer

after going from 5.3 to 5.4, and I haven't had the error at all.

 

That's good to hear! It's likely a bug with PHP 5.3 that wasn't fixed. Please don't hesitate to post back here if the problem crops up again.