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Videos Will Not Play

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Best Answer brandon , 04 May 2015 - 08:29 PM

Please follow these directions to install shadowbox, then everything should work with no problems.

 

Thanks!

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10 replies to this topic

#1 draney

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Posted 04 May 2015 - 04:27 PM

I just setup Tubepress Pro version 4.1.8. My video gallery loads with thumbnails, but they do nothing when clicked. In Chrome inspector I see some errors.

 

 

Here is the page:

http://www.domain.com/videos/

 

What is the problem?



#2 brandon

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Posted 04 May 2015 - 08:29 PM   Best Answer

Please follow these directions to install shadowbox, then everything should work with no problems.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#3 woodstoneovens

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Posted 11 May 2015 - 04:44 PM

Hi there, I was having the same trouble, followed those directions and although the shadow box now opens, nothing loads in the box. I have uninstalled and re-installed to no avail. Ideas?..

 

e.g.: http://woodstone-cor...esources/videos

 

Thanks!



#4 brandon

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Posted 11 May 2015 - 09:00 PM

WoodStone,

 

There are no videos at that link, just an apology stating they will be fixed soon.

 

Please provide a link to a page where there is a tubepress gallery and enable TubePress Debugging from the Advanced settings tab.

 

Thanks!


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#5 woodstoneovens

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Posted 12 May 2015 - 10:18 AM

Sorry - I had commented out the code, but just removed the comment tags, so you should be able to see the video galleries now. You'll notice they are clickable but nothing loads in the shadowbox when opened.

 

Thanks in advance for your help!

 

http://woodstone-cor...esources/videos



#6 ExcitingAds

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Posted 27 May 2015 - 05:26 PM

Hello

Example page:

http://search.exciti...ing-to-be-cool/

Deactivated all plugins. Videos didn't work. Tried steps mentioned in this thread. Videos still do not play. Please, help, ASAP. Videos played in earlier versions. But, stop working at some some point after upgrades.

Thank you.



#7 ExcitingAds

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Posted 27 May 2015 - 05:27 PM

I will enable debugging once you ask me to do so.



#8 brandon

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Posted 27 May 2015 - 09:13 PM

ExcitingAds,

 

You have multiple copies of jQuery loading on your site.

 

Thanks!


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#9 ExcitingAds

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Posted 28 May 2015 - 10:46 AM

Zero jquery tools:

http://search.exciti...tion-30ml/jsapiFailed to load resource: the server responded with a status of 404 (Not Found)
search.excitingads.com/:513 Uncaught ReferenceError: google is not defined
https://d3uq0lxah0gw...ck_wh_16x16.pngFailed to load resource: the server responded with a status of 403 (Forbidden)
hootsuite.com/hootlet/compose?address=http%3A%2F%2Fsearch%2Eexcitingads%2Ec…0Foundation%2030mlExcitingAds%20!%20%7C%20ExcitingAds%20!&version=4.2.24:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.
2https://fbcdn-profil...239233126_s.jpgFailed to load resource: the server responded with a status of 403 (Forbidden)
/wp-content/plugins/tubepress_pro_4_1_8/web/js/players/popup-player.js:10 Uncaught TypeError: Cannot read property 'title' of undefined
Problem with popup-player.js
Plus, I have already tried disabling all the plugins. Still didn't work.


#10 brandon

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Posted 28 May 2015 - 09:35 PM

I've asked our developers to look at this.

 

Thanks!


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#11 eric

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Posted 29 May 2015 - 02:13 AM

Brandon is right in that we need to clear up the multiple copies of jQuery first. At worst, that will improve your site's load performance and more likely it will clear up all of these bugs.

 

It's probably your theme that is the culprit - have you tried switching it to one of the WP default themes to test? Looking at your HTML source, we'll need to get rid of these two lines:

<script src="http://code.jquery.com/jquery-1.8.3.min.js"></script>
...
<script src="http://search.excitingads.com/assets/js/jquery-1.11.0.min.js"></script> 

Does that make sense?


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