7 replies to this topic

[Ben Lovegrove]

I've been using 3.0.0 Pro for a year.  It works and does most of the things it should, but each time I try to upgrade (deactivate, delete, FTP upload, activate) I can't get the latest version to work.  I've deleted or deativated all but essential plugins, cleared the cache etc.

 

I reported this back in July in a similar thread but was told to start a new thread.  I didn't because I didn't have the time, so now I see that 3.1.4 is released and I thought I'd try again.

 

Same problem.

 

1.  No TP entry in the Settings menu in WP

2.  None of the videos in previously published posts display (just the code)

 

These are standalone WP sites.  Why does no version after 3.0.0 work?

 

[brandon]

Hi Ben,

 

I'm sorry that you are having so many problems with TubePress.  Could you please inform us what version of WordPress you are using, as well as what version of PHP?  There are some great directions here: http://tubepress.com...ck_Requirements if you need assistance finding any of this information.

 

Let us know.

Thanks!

[Ben Lovegrove]

Hi Brandon,

 

It's the latest WP version.  I keep all my sites up to date at all times.  The PHP version is later than the minimal requirement too.

[Ben Lovegrove]

Check TubePress requirements...

Check (1 / 4): PHP version... OK (detected PHP version 5.3.14)

Check (2 / 4): DOM extension... OK (detected dom extension version 20031129)

Check (3 / 4): PCRE extension... WARN (pcre detected, but unable to determine version - please manually verify the version below.)

Check (4 / 4): mbstring extension... OK (detected mbstring extension)

 

PCRE (Perl Compatible Regular Expressions) Support enabled PCRE Library Version 8.12 2011-01-15

[Ben Lovegrove]

Hi Brandon,

 

Any suggestions?  I've just tried a clean install of v3.1.5 and there's no change.  A published page only shows the shortcode.

 

I notice that there's no menu entry for Tubepress in the Settings menu in WP admin either.

 

This is the problem I've had since 3.0.0 so I can't use any version but that one. 

 

I tried to pay you today for TubeExpress but that failed too

[eric]

Hi Ben,

 

I've just tried a clean install of v3.1.5 and there's no change.  A published page only shows the shortcode.

 

I notice that there's no menu entry for Tubepress in the Settings menu in WP admin either.

 

This is the problem I've had since 3.0.0 so I can't use any version but that one.

 

First I'd like to echo Brandon's apologies for your trouble! This is definitely a strange issue - one that we haven't seen before. So 3.0.0 works on your site without a problem. A few questions:

1. Are you able to tell us exactly which version after 3.0.0 was the first one that didn't work? I'm very interested in find the first broken version so we can at least start to pinpoint the problem.
    
2. Does TubePress Pro show up as "Active" at WP Admin > Plugins ? I understand that it's not making its way into the Settings menu.
    
3. When inside your WordPress dashboard, what happens if you add ?tubepress_debug=true to the end of the URL? e.g. wp-admin/index.php?tubepress_debug=true. Do you get any debug output?

I tried to pay you today for TubeExpress but that failed too

 

Yikes! Could you tell us exactly how it failed? I see a "cancelled" invoice under your account, but nothing that would indicate a payment failure. Definitely let me know as we are obviously keen to iron out the remaining bugs in TubePress Express.

 

Thanks very much and I look forward to resolving these issues.

[Ben Lovegrove]

1. Are you able to tell us exactly which version after 3.0.0 was the first one that didn't work? I'm very interested in find the first broken version so we can at least start to pinpoint the problem.
    
2. Does TubePress Pro show up as "Active" at WP Admin > Plugins ? I understand that it's not making its way into the Settings menu.
    
3. When inside your WordPress dashboard, what happens if you add ?tubepress_debug=true to the end of the URL? e.g. wp-admin/index.php?tubepress_debug=true. Do you get any debug output?

 

Yikes! Could you tell us exactly how it failed? I see a "cancelled" invoice under your account, but nothing that would indicate a payment failure. Definitely let me know as we are obviously keen to iron out the remaining bugs in TubePress Express.

 

Hi Eric,

 

1. I first tried when the two releases after 3.0.0 were announced about a year ago, but when they failed I reverted to the earlier version and have continued with that ever since.  I have tried 3.1.4 and 3.1.5 in the last few weeks.
2. Yes, the plugin is active.  All criteria are the same as when using 3.0.0
3. Yes, I see output.  There's too much to post here and some of it is sensitive, but the last line is: [2014-01-08 13:26:02] [ERROR] TubePress Bootstrapper: Caught exception while booting: Invalid host ()
4.  I tried paying for Express using a CC but it kept saying my number was wrong even though I checked it three times, so I tried PayPal but the Confirm button wasn't live.  I was in FireFox (latest).

[Ben Lovegrove]

Hi,

 

Nothing to add then?