Jump to content


These Forums Are Now Read-Only


For TubePress support, please post a question here or open a support ticket and we will be glad to assist.


Photo

Youtube Returned A Non-numeric Total Result Count

wordpress youtube

  • Please log in to reply
7 replies to this topic

#1 Vaché Aurélie

Vaché Aurélie

    Newbie

  • Members
  • Pip
  • 4 posts

Posted 04 February 2014 - 03:37 AM

Hi,

since we have installed Tubepress plugin in our wordpress website, sometimes we have this error message:

"YouTube returned a non-numeric total result count"

Sometimes we have it and sometimes not.

In the configuration of the plugin we display a youtube channel.
We don't change the configuration of the plugin.

Can you help me in order to not have this error message?

Thanks!



#2 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 06 February 2014 - 01:16 AM

Hi Vache,

 

I have asked our development staff about this error.

Please standby for a response and we appreciate your patience.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#3 eric

eric

    Lead Developer

  • TubePress Staff
  • 2787 posts

Posted 06 February 2014 - 01:13 PM

Hi Vaché,

This error means that TubePress is, on occasion, getting garbled data back from YouTube. Could you post a link to your site so we could take a first-hand look? Please also make sure that you have debugging enabled (WP Admin > Settings > TubePress > Advanced > Enable debugging).

 

Thanks!



#4 Vaché Aurélie

Vaché Aurélie

    Newbie

  • Members
  • Pip
  • 4 posts

Posted 10 February 2014 - 04:31 AM

Hi,

debuging is already activated.

I don't have take a look in the code of the plugin but in case of failure with youtube API, have you a cache system?
1. if youtube API is working correctly, you retrieve videos informations in a txt file or in a table.
2. if something is wrong when you try to retrieve the videos, you display informations that are in the database or in the file (and not display the error in the website)
What do you thinks about this?

Thanks



#5 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 10 February 2014 - 07:58 PM

Hello,

 

You can enable TubePress Cache from the Wordpress Dashboard > Settings > TubePress Settings > Cache and check the box "Enable TubePress Cache"

 

Let us know if you require any other assistance.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#6 Vaché Aurélie

Vaché Aurélie

    Newbie

  • Members
  • Pip
  • 4 posts

Posted 17 February 2014 - 03:46 AM

Hi,

i already set the cache and enable the debug.

All thursday and friday, we had this error and now several PC have this error but not me for example.

It's very very blocking.

And i am wondering why the error message is displayed even if the cache is activated?

Thanks!



#7 Vaché Aurélie

Vaché Aurélie

    Newbie

  • Members
  • Pip
  • 4 posts

Posted 17 February 2014 - 03:51 AM

Moreover i can send to you the website URL, in private, if you want.

Thanks



#8 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 19 February 2014 - 06:03 PM

Hello Vache, please send the link to me in a private message.

 

thank you


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!