Hi,
Your contact form spam protection does not work in IE10.
When viewing your demo section when I click on a gallery thumbnail for a YouTube video on my iphone, nothing happens. Is tubepress compatible with an iphone?
I need to know as I'm thinking of purchasing tubepress pro.
Thanks,
Daniel
Iphone
Started by
Guest_Daniel_*
, Apr 11 2013 08:07 AM
8 replies to this topic
#2
brandon
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- TubePress Staff
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- 1989 posts
Advanced Member
Posted 11 April 2013 - 11:04 PM
Hi Daniel,
Tubepress has full support and functionality across all mobile devices.
As for our demo pages, we will take a look there and see what's going on.
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
#3
Guest_Marc_*
Guest_Marc_*
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- Guests
Posted 12 April 2013 - 09:24 PM
I am using the trial version of the app but have problems when viewing my site on my mobil device (Iphone 5). When I click a video it says the video cannot be displayed on a mobil device. It then gives you the option to save to watch later from home. Whats up with this? Also, if I decide to purchase a subscription, is there a support contact number in the event there are difficulties such as this? Thanks.
#4
brandon
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- TubePress Staff
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- 1989 posts
Advanced Member
Posted 14 April 2013 - 10:23 PM
Hello Marc,
Question 1: Please post a link to your website so that we may take a look at the issue you are having so we may assist you in troubleshooting your problem.
Question 2: Unfortunately, at the moment we do not have the resources to have a telephone number for technical support for Pro or standard versions of TubePress, however Pro users do have Priority Support here are the forums. Please take a look here: http://tubepress.com...riority_Support for more information.
Thanks!
- eric likes this
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
#5
Guest_Marc Karz_*
Guest_Marc Karz_*
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- Guests
Posted 20 April 2013 - 12:22 PM
Hello Marc,
Question 1: Please post a link to your website so that we may take a look at the issue you are having so we may assist you in troubleshooting your problem.
Question 2: Unfortunately, at the moment we do not have the resources to have a telephone number for technical support for Pro or standard versions of TubePress, however Pro users do have Priority Support here are the forums. Please take a look here: http://tubepress.com...riority_Support for more information.
Thanks!
Here you go.
http://www.makatz.com/#!untitled/c1a4e
#6
brandon
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- TubePress Staff
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- 1989 posts
Advanced Member
Posted 21 April 2013 - 10:27 AM
Hello Marc,
Our lead developer has verified that your site is not working on iOS, he is currently looking into the issue, and will be responding to your post as soon as he knows what the problem is.
Thanks for your patience!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
#7
eric
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- TubePress Staff
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- 2787 posts
Lead Developer
Posted 21 April 2013 - 12:18 PM
I've confirmed that this is indeed a bug. Here is the corresponding ticket I just filed: https://code.google..../detail?id=569. Please "star" the issue to track updates to it.
Unfortunately there's no easy fix, so it will take a little time for us to come up with the solution. The workaround for the time being is to use a "player location" other than "popup window" (e.g. Shadowbox or the "normal" option).
Sorry for the inconvenience! Please know that we will be addressing this issue ASAP. Thanks.
#8
Guest_Marc Karz_*
Guest_Marc Karz_*
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- Guests
Posted 21 April 2013 - 11:00 PM
Thanks for the attention to this matter but the link you posted is dead.I've confirmed that this is indeed a bug. Here is the corresponding ticket I just filed: https://code.google....s/detail?id=569. Please "star" the issue to track updates to it.
Unfortunately there's no easy fix, so it will take a little time for us to come up with the solution. The workaround for the time being is to use a "player location" other than "popup window" (e.g. Shadowbox or the "normal" option).
Sorry for the inconvenience! Please know that we will be addressing this issue ASAP. Thanks.
#9
brandon
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- TubePress Staff
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- 1989 posts
Advanced Member
Posted 22 April 2013 - 05:03 PM
Hi Marc,
Sorry about that, the auto-link generation on this forum added a period to the end of the link. Please click here: https://code.google....s/detail?id=569
thanks!
- eric likes this
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
