Jump to content


These Forums Are Now Read-Only


For TubePress support, please post a question here or open a support ticket and we will be glad to assist.


Iphone


  • Please log in to reply
8 replies to this topic

#1 Guest_Daniel_*

Guest_Daniel_*
  • Guests

Posted 11 April 2013 - 08:07 AM

Hi,

Your contact form spam protection does not work in IE10.

When viewing your demo section when I click on a gallery thumbnail for a YouTube video on my iphone, nothing happens. Is tubepress compatible with an iphone?

I need to know as I'm thinking of purchasing tubepress pro.

Thanks,

Daniel

#2 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 11 April 2013 - 11:04 PM

Hi Daniel,

 

Tubepress has full support and functionality across all mobile devices.

 

As for our demo pages, we will take a look there and see what's going on.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#3 Guest_Marc_*

Guest_Marc_*
  • Guests

Posted 12 April 2013 - 09:24 PM

I am using the trial version of the app but have problems when viewing my site on my mobil device (Iphone 5).  When I click a video it says the video  cannot be displayed on a mobil device.  It then gives you the option to save to watch later from home.  Whats up with this?  Also, if I decide to purchase a subscription, is there a support contact number in the event there are difficulties such as this?  Thanks. 



#4 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 14 April 2013 - 10:23 PM

Hello Marc,

 

Question 1: Please post a link to your website so that we may take a look at the issue you are having so we may assist you in troubleshooting your problem.

 

Question 2: Unfortunately, at the moment we do not have the resources to have a telephone number for technical support for Pro or standard versions of TubePress, however Pro users do have Priority Support here are the forums.  Please take a look here: http://tubepress.com...riority_Support for more information.

 

Thanks!


  • eric likes this

Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#5 Guest_Marc Karz_*

Guest_Marc Karz_*
  • Guests

Posted 20 April 2013 - 12:22 PM

Hello Marc,

 

Question 1: Please post a link to your website so that we may take a look at the issue you are having so we may assist you in troubleshooting your problem.

 

Question 2: Unfortunately, at the moment we do not have the resources to have a telephone number for technical support for Pro or standard versions of TubePress, however Pro users do have Priority Support here are the forums.  Please take a look here: http://tubepress.com...riority_Support for more information.

 

Thanks!

 

Here you go.

 

http://www.makatz.com/#!untitled/c1a4e



#6 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 21 April 2013 - 10:27 AM

Hello Marc,

 

Our lead developer has verified that your site is not working on iOS, he is currently looking into the issue, and will be responding to your post as soon as he knows what the problem is.

 

Thanks for your patience!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#7 eric

eric

    Lead Developer

  • TubePress Staff
  • 2787 posts

Posted 21 April 2013 - 12:18 PM

I've confirmed that this is indeed a bug. Here is the corresponding ticket I just filed: https://code.google..../detail?id=569. Please "star" the issue to track updates to it.

 

Unfortunately there's no easy fix, so it will take a little time for us to come up with the solution. The workaround for the time being is to use a "player location" other than "popup window" (e.g. Shadowbox or the "normal" option).

 

Sorry for the inconvenience! Please know that we will be addressing this issue ASAP. Thanks.



#8 Guest_Marc Karz_*

Guest_Marc Karz_*
  • Guests

Posted 21 April 2013 - 11:00 PM

I've confirmed that this is indeed a bug. Here is the corresponding ticket I just filed: https://code.google....s/detail?id=569. Please "star" the issue to track updates to it.
 
Unfortunately there's no easy fix, so it will take a little time for us to come up with the solution. The workaround for the time being is to use a "player location" other than "popup window" (e.g. Shadowbox or the "normal" option).
 
Sorry for the inconvenience! Please know that we will be addressing this issue ASAP. Thanks.

Thanks for the attention to this matter but the link you posted is dead.

#9 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 22 April 2013 - 05:03 PM

Hi Marc,

 

Sorry about that, the auto-link generation on this forum added a period to the end of the link.  Please click here: https://code.google....s/detail?id=569

 

 

thanks!


  • eric likes this

Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!