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Purchased And Now It Works Worse

Started by undercoverlive , Mar 24 2015 05:09 PM

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4 replies to this topic

#1 undercoverlive

Newbie

Members
2 posts

Posted 24 March 2015 - 05:09 PM

I just purchased and uploaded the Pro version and It does not work well.

The videos below the player are only showing in text. Please advise.

Thanks,

booking@undercoverlive.com

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#2 brandon

Advanced Member

TubePress Staff
1989 posts

Posted 24 March 2015 - 07:44 PM

Please provide a link to a page within your site that is experiencing this issue and ensure that TubePress Debugging is enabled.

Thanks!

Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!

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#3 undercoverlive

Newbie

Members
2 posts

Posted 24 March 2015 - 09:59 PM

Look at the 2nd tab and you will see your player with text below the player where there should be images

http://undercoverliv...olio/soundwhich

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#4 brandon

Advanced Member

TubePress Staff
1989 posts

Posted 25 March 2015 - 11:41 PM

Hi undercoverlive,

All I see is the tubepress shortcode, which indicates that your Wordpress isn't recognizing the installation of TubePress.

Can you try deactivating, then re-activating it?

If that doesnt work, you may want to try uninstalling it fully and then reinstalling it

Thanks!

Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!