Member
Posted 26 September 2014 - 01:46 PM
How long should it take for Tubepress to update the Youtube videos? Videos are public and have been posted for a month. I dumped my browser cache and did a full refresh but they aren't updated on the site. Ideas?
mysmallfactory.com/factory-kids/movies/
Advanced Member
Posted 26 September 2014 - 08:46 PM
Hello,
The YouTube API can take quite some time to present videos. Unfortunately, while it normally takes 24-48 hours, we have seen it take months.
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
Member
Posted 07 October 2014 - 01:19 PM
Is there a way to test this to make sure it is working?
Advanced Member
Posted 08 October 2014 - 11:28 PM
Hi DJ, you could try uploading another video and see if the YouTube API pulls that video across to your TubePress.
Otherwise, check the security settings on YouTube for the video(s) you are having difficulty with.
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
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