4 replies to this topic

[Tim Houghton]

Hi everyone,

 

I have Tubepress Pro running on a Wordpress site. It works fine.

 

However when I switch to another theme Tubepress appears to work (the main large video plays, correct thumbnails appear, ajax pagination works etc), but if I click a thumbnail I end up with a 404 error. The browser ends up at the original page URL with an 'undefined' appended to it (e.g. www.demo.com/tubepress-page/undefined).

 

Any clues as to what I should be looking for in the new theme?

 

Thanks!

 

 

[brandon]

Hi Tim,

 

In order for us to better assist you, could you please either post or PM me a link to your website and I'll take a look at what's going on.

 

We also have some simple troubleshooting steps you could take here: http://docs.tubepres...leshooting.html

 

Let us know.

 

Thanks!

[Tim Houghton]

Hi Brandon, thanks for the reply. I've PMed you the URL.

[brandon]

Hi Tim,

 

I have asked one of our developers to take a look at this issue, as I am unable to locate the cause of this issue.

 

Thanks for your patience!

[Tim Houghton]

Oops I thought I would be notified but apparently I didn't turn on notifications! Done now

 

Thanks for your reply Brandon, any help much appreciated!