Best Answer Tim Houghton, 13 May 2014 - 10:24 AM
Oops I thought I would be notified but apparently I didn't turn on notifications! Done now
Thanks for your reply Brandon, any help much appreciated!
Go to the full postBest Answer Tim Houghton, 13 May 2014 - 10:24 AM
Oops I thought I would be notified but apparently I didn't turn on notifications! Done now
Thanks for your reply Brandon, any help much appreciated!
Go to the full postPosted 08 May 2014 - 10:47 AM
Hi everyone,
I have Tubepress Pro running on a Wordpress site. It works fine.
However when I switch to another theme Tubepress appears to work (the main large video plays, correct thumbnails appear, ajax pagination works etc), but if I click a thumbnail I end up with a 404 error. The browser ends up at the original page URL with an 'undefined' appended to it (e.g. www.demo.com/tubepress-page/undefined).
Any clues as to what I should be looking for in the new theme?
Thanks!
Posted 08 May 2014 - 11:33 PM
Hi Tim,
In order for us to better assist you, could you please either post or PM me a link to your website and I'll take a look at what's going on.
We also have some simple troubleshooting steps you could take here: http://docs.tubepres...leshooting.html
Let us know.
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
Posted 09 May 2014 - 03:10 AM
Hi Brandon, thanks for the reply. I've PMed you the URL.
Posted 09 May 2014 - 07:05 PM
Hi Tim,
I have asked one of our developers to take a look at this issue, as I am unable to locate the cause of this issue.
Thanks for your patience!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
Posted 13 May 2014 - 10:24 AM Best Answer
Oops I thought I would be notified but apparently I didn't turn on notifications! Done now
Thanks for your reply Brandon, any help much appreciated!