Jump to content


These Forums Are Now Read-Only


For TubePress support, please post a question here or open a support ticket and we will be glad to assist.


Photo

Error When Activating


  • This topic is locked This topic is locked
16 replies to this topic

#1 Candice Brasel

Candice Brasel

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 15 January 2014 - 09:03 AM

I am having trouble getting the plug-in to activate.



#2 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 16 January 2014 - 01:06 AM

Candice,

 

Could you please provide more information?  Is the plugin installing but you are unable to click the "activate" link, or?

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#3 Candice Brasel

Candice Brasel

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 17 January 2014 - 12:24 PM

I sent you an email. Did you get it?



#4 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 17 January 2014 - 11:50 PM

Hi Candice,

 

When you say "sent me an email" do you mean a private message on the forum?

 

I did not receive anything.

 

Please either post more information here (including attachments) or send me a private message.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#5 Candice Brasel

Candice Brasel

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 18 January 2014 - 07:29 PM

I sent you a private message.



#6 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 21 January 2014 - 12:21 AM

Hi Candice,

 

Please try completely removing TubePress from your wordpress site, and then downloading the newest version (3.1.5) from here: http://community.tub...tubepress-free/

 

Then, from within the WordPress dashboard, upload the .zip file that you downloaded and try activating TubePress.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#7 Candice Brasel

Candice Brasel

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 21 January 2014 - 11:17 AM

I'm getting this error:

 

Plugin could not be activated because it triggered a fatal error.

Fatal error: Call to undefined method SplFileInfo::getRelativePath() in /var/www/vhosts/valleybaptistchurch.com/httpdocs/wp-content/plugins/tubepress/vendor/ehough/finder/src/main/php/ehough/finder/iterator/ExcludeDirectoryFilterIterator.php on line 43



#8 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 22 January 2014 - 02:35 AM

Hi Candice,

 

Is this the error you receive after completely deleting and re-uploading a freshly downloaded version of TubePress?  I saw this error when I attempted to activate it for you.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#9 Candice Brasel

Candice Brasel

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 23 January 2014 - 06:19 PM

Yes, I completely removed it and loaded the one I downloaded that you sent me a link to.



#10 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 25 January 2014 - 02:35 AM

Hi Candice,

 

I tried uploading tubepress directly to your FTP site (by-passing WordPress) and it still doesn't not activate properly.  I am asking our Lead Developer to take a look and see if he can figure out why it is not working.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#11 Candice Brasel

Candice Brasel

    Newbie

  • Members
  • Pip
  • 6 posts

Posted 25 January 2014 - 02:01 PM

Okay, thank you. Will you let me know once you find a solution?



#12 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 29 January 2014 - 01:33 AM

Hi Candice

 

This is actually a known issue caused by older versions of PHP.

 

In order to resolve this issue, you need to update the version of PHP on your site.

 

https://github.com/t...ress/issues/577

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#13 Brian Whyers

Brian Whyers

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 26 April 2014 - 12:42 AM

Gents, you NEED to do the work to make this compatible with older php version. MOST folks are not running 5.3.6. Seriously, thanks for wasting our time.



#14 goro

goro

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 27 April 2014 - 03:44 PM

 
Hello,
 
 
I tested your script on two hostings and every time I see:
 
Class 'TubePressPro' not found in /home/site/public_html/test2.php on line 3
 
 
 
 
I think I should not hope for a normal operation of the script? PHP Version 5.4.26
 
You blocked me so that I did not write on the claim form?
 
 
 
Sorry, you have been blocked
You are unable to access tubepress.com

Edited by goro, 27 April 2014 - 03:47 PM.


#15 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 28 April 2014 - 07:54 PM

Goro,

 

Please post a link to your website where you are experiencing issues and we will assist you.

 

Brian,

 

Older versions of TubePress are compatible with older versions of PHP, however the newer/fancier options are not compatible.

 

Let us know if we can be of any more assistance.

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#16 eric

eric

    Lead Developer

  • TubePress Staff
  • 2787 posts

Posted 29 April 2014 - 03:00 PM

Update on this bug can be found here. Here's a summary:

  1. We spent a ton of time trying to fix the issue.
     
  2. PHP 5.2.9 or higher is not affected
     
  3. Nearly 97% of PHP servers are running PHP 5.2.9 or higher (source)
     
  4. Given the above, the solution is to upgrade to PHP 5.2.9 or higher.
     
  5. Documentation will be updated today to reflect change in requirements (PHP 5.2.0 -> PHP 5.2.9)


#17 eric

eric

    Lead Developer

  • TubePress Staff
  • 2787 posts

Posted 29 April 2014 - 03:06 PM

Most importantly, we apologize for the inconvenience!

 

If you have posted in this thread and would like a refund, please contact our billing department and we will be happy to oblige.