6 replies to this topic

[Louis Duchesne]

Hi, I upgraded to version 3.0.1 and the thumbnail are no longer clickable. I re-install the plugin but it do not resolved the problem. Any suggestion. Louis.

 

http://www.vigilance...om/audio-video/

 

 

[brandon]

Louis,

 

I just checked the linked site and the thumbnails and links are all functioning properly.

 

Please check your site again and let us know if you are still experiencing the issue, and if so which browser and version, as well as O/S, you are using.

 

Thanks!

[Louis Duchesne]

Brandon, thank you very much for your prompt response,

 

Indeed, it work very well and look great using explorer 9 on windows 7. Nevertheless, the thumbnail are not clickable when i used Chrome as browser (version 28.0.1500.72 which i think is the latest). Also, text alignment and thumbnail spacing is not perfect using Chrome.

 

Is there any way to solve this problem? Regards, Louis.

[Louis Duchesne]

Here is the message that appear when I press Ctrl+Shift+I and then click on the "console" tab on the right side in Chrome.

 

1. Blocked a frame with origin "http://www.youtube.com" from accessing a frame with origin "http://www.vigilanceportdequebec.com". Protocols, domains, and ports must match.

1. www-embed-player-vfloIVGpR.js:218

 

 

Regards, Louis.

[brandon]

Louis,

 

After some research, this appears to be a WebKit issue (effects Chrome and Safari) but I have asked one of our developers to see if they are aware of any other causes, or a simple workaround for you.

 

Thanks for your patience.

[Louis Duchesne]

I do not know how, but the problem was fixed today. Thank you for your support...

[brandon]

Hi Louis,

 

We are very happy to hear that the issue has been fixed.

 

Please let us know if there is anything else we can help you with.

 

Thanks!