27 replies to this topic

[Jamison Hiner]

Just purchased the newest version of TubePress Pro. 

 

Please help, we're having issues with the plugin in IE8. The thumbnails and text links below the thumbnail are not changing out the video.

Here is the page: http://www.tenaska.c...y/testimonials/

 

Your demo is also doing this in IE8:

http://tubepress.com/demo/

 

I noticed that I'm both my page and the demo are getting a javascript error that appears to be coming from your script

Error Message: Permission denied to access property 'toString'

Script: http://s.ytimg.com/y...ed-vflMawmXz.js

Line: 66

 

Wondering if that could be causing the issue in IE8. The other browsers are not having issues: Firefox, Chrome, IE10, and IE9.

 

Please let us know if you have a fix for IE8.

Thanks!

[brandon]

Hi Jamison,

 

This appears to be a new bug, thanks for bringing it to our attention!

 

Eric, our lead programmer/developer is currently working on a fix for this issue and as soon as he has a patch, he will post here to update you.

 

Thanks!

[eric]

Quick update. I suspect this may be a bug on YouTube's end. I've posted a question on StackOverflow and will follow up with YouTube directly if I don't hear anything.

[eric]

Another update. I've filed a bug report with YouTube: https://code.google..../detail?id=4422

[kdaigler]

Any update on this front? I am using WordPress 3.3 and TubePress 2.4.5 and videos are not playing in IE9 and my client says only the audio is playing in IE10. Any thoughts on a work around until this is resolved?

 

http://sportfishingy...ss-blue-heaven/

 

Thanks for a great plug-in and any help is most appreciated.

[brandon]

Hello,

 

We are still waiting on a response from YouTube regarding this bug.

 

Also, please update your TubePress version to our latest version, 3.0.1

 

Thanks and one of us will update this thread as soon as we have a response from YouTube.

[scottb50]

It's been a while since an update... Please help.

[eric]

To anyone following this thread, please "star" the bug report that has been filed with YouTube. That will both help draw their attention to the issue as well as provide you with updates. Unfortunately we are somewhat at their mercy, as the problem lies in their code.

 

And just to clarify, this should only affect users running Internet Explorer 8. If you are running any other browser and experiencing trouble, please open a new thread and we'll provide support.

[webguy262]

Eric

 

I have a site that uses two instances of YouTube iframe embeds.  In IE8, the YouTube iframe embed outside TP works fine.  The instance that uses TubePress, however, does not work.

 

Here's the site...

 

     artmattersnj.com

 

The four pins in the map throw qTip's with thumbs.  Clicking the thumb plays a YT video via shadowbox.

 

The carousel at the bottom is TP, and the thumbs fail.

 

Maybe taking a look at both these iframe embeds will help id the problem.

[brandon]

Webguy,

 

Thank you for posting this link, unfortunately, the issue lies within YouTube's code and is not something we can resolve.  As it says above, we are at the mercy of YouTube.

 

But again, thanks!

[webguy262]

Brandon

 

If the issue is with YT, then why do the YT ifame embeds work when they are outside TPRess, but fail when they are inside TPress?

 

Did you look at the site?  Did you see that that this qTip YT iframe embed works fine?

<script type="text/javascript">
jQuery(function ($) {
    $('#newb').qtip({
        content: '<a class="shadowbox"><img src="http://artmattersnj.org/media/newbrunswick-thumb.jpg" class="ttip-pic"></a><br><span>New Brunswick</span>',
        hide: {
            fixed: true,
            delay: 500,
            effect: {
                type: 'fade',
                length: 500
            }
        },
        style: {
            classes: 'ui-tooltip-rounded'
        },
        events: {
            render: function(event, api) {
                $('.shadowbox').click(function() { 
                     Shadowbox.open({
                            content:    '<iframe width="560" height="315" src="http://www.youtube.com/embed/mTzB_liiicY" frameborder="0" allowfullscreen></iframe>',
                            player:     "html",
                            height:     325,
                            width:      570
                        });               
                });
            }
        }
    });
});
</script>

What am I missing?

[webguy262]

Brandon/Eric

 

The site...

 

     artmattersnj.com

 

...is under dev so I created a PW for you to view it.

 

Just enter "*********" and you'll get in.

 

Really would like your thoughts on why YT ifame embeds work when they are outside TPRess, but fail when they are inside.

 

Thanks!

Edited by brandon, 21 June 2013 - 02:21 PM.
Please don't post passwords publicly

[brandon]

Webguy,

 

I have forwarded this information to our developers to take a look at.

 

Thanks!

[webguy262]

Brandon

 

Any news? Hoping to launch the site w/o a warning that it does not work with IE<9

[brandon]

Webguy,

 

If you force the IE8 browser to *not* use compatibility mode (IE7) then it should display and function properly, however IE7 and older browsers will not work.

 

You can force the browsers to use the newest technology by inserting the following code:

<meta http-equiv="X-UA-Compatible" content="IE=8" />

anywhere in the <head> section of your page.

 

Another option, although *not* recommended for production use, is to use:

<meta http-equiv="X-UA-Compatible" content="IE=edge" />

Let us know!

 

Thanks!

[webguy262]

Tried both meta tags but the thumbs still don't play.

 

They do show a cursor, tho, which I don't think is there without the meta tag.

 

Definitely something in TPress as my other embeded YT videos on the same page play fine.

 

Any ideas?

 

[eric]

Very strange indeed. The meta tags should be a slick workaround for this bug. My suspicion now is that there's some other JS on that page that is somehow breaking TubePress, but only in IE8. To make the investigation difficult, IE doesn't throw any console errors; the thumbnails just sort of silently fail.

 

I noticed that you have a (very cool) tooltip effect that shows the video title. Presumably that's from a JS library? Would be interesting, at least for testing's sake, to temporarily disable the tooltip. In other words, start to strip away anything that might interfere with TubePress.

[webguy262]

The tooltip is qTip... same as the map pin tooltip.

 

I only recently added the tooltip to TPress.  We knew the videos didn't play before we have any tooltip on them.

 

Before that, I was just styling the title you guys serve up, moving it over the thumbnail on hover.  Had to abandon that, tho, as even tho the text looked like a link, it would not play the video.  You could only play the video when you were over the thumb, but not the text.  Very strange, since when the title was NOT on top of the video, it triggered the video.

 

May be there's a clue there for the IE8 issue? 

[cwendt01]

I'm having the exact same problem, so it's not just a one site issue. I can't get IE8 to play the videos after clicking on the thumbnails on either my site or the Tubepress demo site.

 

I tried adding the meta tags above and it didn't do anything for me. I've adjusted TubePress's Settings page and that didn't help at all either.

 

I need to know ASAP otherwise I can't use this plugin; IE8 is only 3 versions behind, so my company HAS to support it.

[brandon]

cwendt,

 

Unfortunately we are at the mercy of Youtube for a fix to this issue.  Please "star" this bug report https://code.google..../detail?id=4422 to bring Google's attention to it so that we can hopefully get this issue resolved as soon as possible.

 

Thanks!