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Problem With Tubepress Gallery Using Wix

Started by Guest_Allan Burr_* , Feb 28 2013 04:50 AM

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10 replies to this topic

#1 Guest_Allan Burr_*

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Posted 28 February 2013 - 04:50 AM

Hi,

 
I have a problem with the trial version of the Tubepress video gallery which I hope you can resolve. The problem is as follows, when I start a video on my "Showcase" page using the gallery it plays but if then I select to move to another page on my site, the video continues to play. 
 
As I have stand alone video players on other pages this means that I can have two videos playing at the same time. The gallery one and the one on the new page. 
 
What I want to happen is for the video on the gallery page to stop playing as soon as I leave the gallery page. 
 
Can you please tell me if you have a solution for this problem as it will affect whether I can choose Tubepress as my video gallery app.
 
I have already contacted the Wix support team and they have said that it is an issue with your player and nothing to do with their side of things.
 
Thanks and Regards,
 
Allan

#2 eric

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Posted 28 February 2013 - 09:07 PM

Hi Allan,

 

Could you send a link to your site so we could take a first-hand look? That will allow one of our developers to find the problem and come up with a fix.

 

Thanks!


#3 Guest_Allan Burr_*

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Posted 01 March 2013 - 01:31 PM

Hi,

Sure, I am still building it but here is the link...

 

http://burry01.wix.c...bvideocreatives

 

The video gallery is on the "Showcase" web page.

 

Thanks,

 

Allan

 

 


#4 Guest_Allan Burr_*

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Posted 08 March 2013 - 07:44 AM

Hi,

 

Just wondered whether you were making any progress with this issue? If possible I'd appreciate a news update as I am working to a deadline on the web site. Thanks in anticipation of your help.

 

Regards,

 

Allan


#5 eric

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Posted 08 March 2013 - 06:28 PM

Hi Allan,

 

I'm sorry that I'm only getting back to you now. Our developers are working on a fix for this and anticipate a release by next week (though unfortunately no firm date). All Wix sites, including yours, will get the fix automatically. I'll post back here once that happens.

 

Sorry for the inconvenience! Please stand by for an update.


#6 Guest_Allan Burr_*

Guest_Allan Burr_*
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Posted 20 March 2013 - 04:50 AM

Hi, 

 

Thanks for your last update, hopefully your team is making progress. Just to say that  due to this problem I can't make a call at the moment on whether to purchase Tubepress for my site. Because of the problem I had to stop evaluating Tubepress and  now  my trial has expired.

 

Sorry to pressure you but I am up against the clock with my design and have to make a decision very soon about how I display video, are you any nearer knowing when you may have a solution?

 

Thanks very much.

 

Allan


#7 eric

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Posted 21 March 2013 - 01:39 PM

Hi Allan,

 

We ran into a major technical hurdle during our attempt to fix this bug. We are actively working with the Wix technical team to come up with a solution, but at the moment TubePress simply has no way to detect when your users navigate from page to page. The result is, obviously, that we are unable to detect when a visitor leaves a page containing TubePress.

 

I apologize if this means that you will be unable to use TubePress for your site. Please know that we are trying our best to get this fixed! I hope that you will agree that TubePress's benefits outweigh this issue, frustrating as it is.

 

Please let me know what else I can do for you. Thanks.


#8 Guest_Allan Burr_*

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Posted 21 March 2013 - 10:01 PM

Thanks for getting back and good luck in resolving the problem. It does mean regrettably that I can't use Tubepress with this issue as it means that by navigating away from a video selected and playing on the gallery page its possible to go to the home page,  select the video there and have two videos playing simultaneously. As I'm in the video business that's something I can't ignore. Anyhow hopefully you will resolve it and I will be able to revise. 

Thanks again.

 

Allan


#9 Guest_Dan_*

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Posted 11 June 2013 - 10:18 AM

There is an additional problem using the tubepress gallery on Wix.  If you start a video and then click on another video thumbnail on the same page, the first video's audio does not stop.   Now you have the second video/audio running while the first audio is still running.  If you click on a third thumbnail, then you will have three audio tracks running.

 

The tubepress app needs to be able to stop playing the current video/audio when a new thumbnail is clicked.   Do you expect that this issue will be corrected on Wix?

 

Thanks, Dan


#10 brandon

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Posted 11 June 2013 - 07:29 PM

Dan,

 

Thank you for letting us know of this new issue.  I have notified our developers and they are looking into it.

 

Thanks!


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#11 eric

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Posted 16 July 2013 - 11:35 AM

Update on this issue. Due to some complex technical details related to how Wix structures their sites, we are entirely dependent on Wix providing us with a technical solution. To help us draw Wix's attention to the matter, I encourage anyone reading this to post a reply to this thread on the Wix forums.
 
Unfortunately, this is all we can offer at the moment. Feel free to follow up with any questions you may have.


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