Best Answer felecial, 28 February 2013 - 09:56 AM
Thank you Eric for all of your help. The hosting provider was 1and1.com and they gave me the "brush off"....told me the problem had nothing to do with them, despite me repeatedly reading what you wrote verbatim. I expressed over and over that I could get help on the software side, but needed to know what the error message was from the error log (not available in their control panel).
I had my client switch to Hostgator and after their migration folks moved the site (a free service...gotta love 'em), the problem NO LONGER EXISTED.
Thank you again!
Felecia
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