No matching videos - CNAME
Posted 13 February 2012 - 01:49 PM
I recently updated my site to use the new IP address so I'm wondering if this might be the reason why the videos aren't showing up and I was somehow blocked by youtube due to the IP Address change?
You can see my site at http://tvfoodies.com and you'll notice that none of the videos are appearing.
I just changed my CNAME records to the correct IP Address in the last 24 hours so maybe it just takes time?
Posted 14 February 2012 - 01:04 AM
Tough to say for sure, but my hunch is that simply changing your server's IP shouldn't affect either TubePress's behavior or its relationship with the YouTube API. Your gallery's debug output should help us diagnose, but I didn't see any galleries on your site. Could you point me to a page that has the "No matching videos" error? We should be able to get you squared away quickly.
Posted 14 February 2012 - 01:48 PM
I think I am having the same problems on my sites.
I checked other support posts on the "No Matching Videos" error and worked with my host and edited my shell, but still cannot bring up my videos... Dreamhost recently changed the machine that all of our sites were hosted on and since it has broken - the confusing part is that I have made sure the 5 ways that Tubepress tries to connect are working...
Here are links to the problem pages
Thanks in advance! My clients and myself, really appreciate it!
Posted 17 February 2012 - 10:43 AM
any luck on your issue so far? do you think that YouTube is blocking us due to the IP address issue?
these guys support are real disappointing especially since I paid for the product.
Posted 20 February 2012 - 10:02 PM
here's the debug output, can't seem to find anything that makes sense for errors
any help would be appreciated
First I'd like to apologize profusely for the major delay in responding to you! We should be able to get you squared away quickly.
This post outlines the solution that I would recommend for you. Here's the content of the post:
You may have read elsewhere here in the forum that the upcoming version of TubePress produces human-readable error messages instead of the insanely vague "No matching videos" message.
In the meantime, we'll have to do some digging to see what's going on with your installation. I looked at your debug output and it seems as though execution stops suddenly. Typically this means that TubePress hit a fatal error and couldn't continue. To actually see the error message, please edit this line. Change it from
CODE: SELECT ALL
$generatedHtml = $ms->_('no-videos-found');
CODE: SELECT ALL
$generatedHtml = $e->getMessage()
That should make TubePress spit out a more descriptive message.
I'm planning on having a release candidate for the next TubePress version out by today or tomorrow. So if you're feeling brave you could wait until then, but I would suggest simply making the edit outlined above so we can figure out why your gallery isn't working. Let me know what you think. Thank you!
Posted 20 February 2012 - 11:31 PM
Posted 20 February 2012 - 11:43 PM
Posted 21 February 2012 - 12:08 AM
this is what now appears instead of "No Matching Videos" --> Class org_tubepress_impl_cache_PearCacheLiteCacheService does not exist
To me that strongly suggests a corrupt TubePress installation. Either the filesystem permissions are incorrect, or some of TubePress's files are simply missing. I would recommend the following things to try:
- Disable TubePress's cache from WP Admin > Settings > TubePress > Provider Feed
- If that doesn't work, then go ahead and uninstall your existing copy of TubePress entirely and re-install a fresh version
Posted 21 February 2012 - 02:19 PM