9 replies to this topic

[kj poster]

Here we go

its not like I havent been here before with other software efforts

bought it installed it

and not working

followed instructions and using hostgator

where do we start

is there a help line I can call

is there an installation I can pay for

I am not into programming and dont want to start now

so ?

[kj poster]

I guess there will be some kind of reply coming soon

right!

like well let's see what we can do to get things going on your end

[eric]

Hi!

I'm sorry that you're having some trouble getting started with TubePress Pro. We should be able to get you up and running quickly without forcing you to learn programming :)

Are you using TubePress inside WordPress? Or as a standalone PHP program? The installation instructions, which it sounds like you've already seen, can be found here. Could you tell me how far along you've been able to get with those docs?

Thanks!

[kj poster]

thank you for reply and help



I am using it with wordpress

I installed wordpress using hostgator tool

fantastico and then upgrades to the most recent version through that control panel

then I downloaded the files for the program

and called in to hostgator support and explained what I was trying to do

and they walked me through uploading the files through file manager

and the only thing that I can think is maybe the permissions are set

but that is a guess

what is the next step

[eric]

OK, cool. Have you uploaded a directory called "tubepress_pro_2_2_9" to your web server at wp-content/plugins? If so, you should see TubePress listed as a plugin at WP Admin > Plugins. Let me know if you've made it this far and we'll go from there. Thanks!

[kj poster]

I have gotten it to work somewhat


I had to reinstall wordpress and the plugin

it is not playing the first video when that option is checked

also

not playing the next videos consectively in order

also

where can I add words to filter out

[kj poster]

you know it s not like i dont have a deadline with this

to let this thread go for 24 hours is just too much


is there a phone number I can call

is there someone that can help me

here

I want to be able to have the videos play automatically

the first one featured and then the others below

in the rows

I have not been able to get this done


is this a feature of this plug in

[kj poster]

also cant play other videos


the first video plays

then when you click on the ones below they do not play


also lazy play does not work

[kj poster]

No answer


how many days have passed


?

[eric]

Hi,

Sorry about that. Could you send along a link to your site so I could take a look first-hand? Usually unclickable thumbnails are easy to diagnose and fix. Here is some more information on debugging. Let me know and I'll be glad to help. Thanks.