14 replies to this topic

[Raul DelRio]

URL: http://pharrevents.c...ery/videos2.php

The video thumbnails aren't linking to videos at all. The only visible action that takes place is the main video's opactiy lowers, like it's going to change, but never does. The main video then stays in this half greyed out state. Thumbnail linking (and TP in general) was working fine on our testing server and I know our client's server uses post method 'get' instead of 'post' so maybe that's where the issue lies? Please advise on this subject as promptly as possible.


Thank you so much for your time guys and gals!!!

[eric]

Hi,

Your site is loading jQuery twice, which is both hurting performance and preventing TubePress from initializing correctly. From your HTML source:

<script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.6.1/jquery.min.js"></script>
...
<script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js"></script>

The solution is to get rid of the second load (version 1.4.4). It's likely being loaded by a plugin, but could also be your theme. Give that a try and let us know. Thanks!

[Raul DelRio]

Morning Eric! Hey man, thank you so much for getting back to me in a timely manner. I really appreciate it.

I've gone ahead and removed the jquery scripts you mentioned, and everything else that doesn't really need to be there. I just make a new header include for this page, stripped everything else that was unnecessary out. I just decided to use the 'TubePressPro::getHtmlForHead(true);' now. Everything displays fine, but still no go on any action.

I look forward to your response Eric. Thanks.

[Raul DelRio]

Are you stumped?

[eric]

Sorry for the delay in getting back to you! Looks like there's just one remaining JS error on page load that is likely interfering with TubePress. See screenshot: http://i.imgur.com/7ifXb.png. If you look at your source, you can see that slimbox is indeed being loaded before jQuery, which is why you're getting that error. The solution would be to just swap the order in which slimbox and jQuery are loaded.

I'll bet that will clear everything up, but if not, just let me know and we'll keep troubleshooting until it works! Thanks.

[Raul DelRio]

Good Morning Eric. I tried your suggestion and I actually received more errors (3). The main error was (now that jQ was loading fine), "unsafe JavaScript attempt to access frame with URL". I looked this up, briefly, and seen that there's not much help for that error. Anyhow, I changed the 'player-location' option to 'static' and all works fine now. The 'solo' option also worked, fyi.

I thank you very much for your time Eric and appreciate your thoughts and suggestions. Hopefully and, maybe, this post will help someone out in the future.

Take care and enjoy your day!!

[nk khoo]

I found this problem only occurs for 2.2 free version, no such problem for 2.1.2.

This indicate the problem is mostly your codings.

[Art Woodby]

Hey Eric,

I'm still unable to get the thumbnails to play.

My clients are complaining to me that they are
unable to watch the videos. I assured them that
the problem would be resolved quickly.
Please help.

Thanks,

Art

[Brandon Roots]

URL: http://pharrevents.c...ery/videos2.php

The video thumbnails aren't linking to videos at all. The only visible action that takes place is the main video's opactiy lowers, like it's going to change, but never does. The main video then stays in this half greyed out state. Thumbnail linking (and TP in general) was working fine on our testing server and I know our client's server uses post method 'get' instead of 'post' so maybe that's where the issue lies? Please advise on this subject as promptly as possible.


Thank you so much for your time guys and gals!!!

I'm having the same issue on my page - and this is while only Tubepress is running.

http://www.theycallu...m/tubepress.php

Any one have an idea for how to fix?

Thanks,

Brandon

[Brandon Roots]

URL: http://pharrevents.c...ery/videos2.php

The video thumbnails aren't linking to videos at all. The only visible action that takes place is the main video's opactiy lowers, like it's going to change, but never does. The main video then stays in this half greyed out state. Thumbnail linking (and TP in general) was working fine on our testing server and I know our client's server uses post method 'get' instead of 'post' so maybe that's where the issue lies? Please advise on this subject as promptly as possible.


Thank you so much for your time guys and gals!!!

I'm having the same issue on my page - and this is while only Tubepress is running.

http://www.theycallu...m/tubepress.php

Any one have an idea for how to fix?

Thanks,

Brandon

OK. Have found that including playerLocation="static" in the short code will refresh the page on each thumbnail click and make the video refresh. Not pretty but it does work.

[eric]

OK. Have found that including playerLocation="static" in the short code will refresh the page on each thumbnail click and make the video refresh. Not pretty but it does work.

Hi Brandon,

Are you able to change it back to whichever playerLocation you had before? I'd be happy to take a look. Maybe on another test page?

I'm still unable to get the thumbnails to play.

Hi Art,

I'm not sure how I missed this last message of yours, but I apologize for doing so. Did you get your issue resolved? Let me know and I'll be happy to assist.

[Eric Schulzke]

same problem here. what a relief to realize it's not you. I've tried everything, including uninstalling all my other plugins, as well as earlier versions of TP. Love the player otherwise. Will gladly send in $25 today if I can be assured that this problem will be fixed. The workaround described at the bottom here "works" but it is horrific. It reloads the whole page, which in my case is ever worse because I'm using tabs, so it goes through a couple of different flashes. It's not a long term solution. Any word on how you can fix this yet? Like I said, if you can fix it, i'll buy it.

[Rhona Pierce]

I'm having the same problem: http://thinkpierce.com/tubepress-test/
I am planning on purchasing the plugin but need to know if this is going to be fixed before doing so. I don't like the option listed here that refreshes the entire page. Will you be addressing this issue in a future release?

[John Santiago]

I've used the playerLocation="static" fix. Is there a better fix on the future to deal with the videos thumbnails not linking to vids? Thanks. doctorj

[eric]

I've used the playerLocation="static" fix. Is there a better fix on the future to deal with the videos thumbnails not linking to vids? Thanks. doctorj

Hi doctorj, Sure you can provide me with the address of your site and I'll take a look. It's likely just a JS error that needs to be cleaned up - they're usually quite easy to fix. Feel free to PM me with your site's address if you can't share it with the world. Thanks!