3 replies to this topic

[Smexhy]

I wrote to authors of the plugin and they said this:

 

Hi there,

Thank you for contacting us. This is Synthia from Envato Help with an answer and a solution for your ticket!

For any item related questions you should get in touch with the author. They are in a much better position to give you the information you need that’s specific to the item they created.

I'm happy to guide you to the author's support page!

Item's Support Tab: http://themeforest.n...4363266/support

Item's Comments: http://themeforest.n...363266/comments

Author's Profile: http://themeforest.n...ser/ThemeNectar

You'll need to be logged into your marketplace account in order to view the contact form!

I hope this was helpful for you and please do not hesitate to let me know if there is anything else I can help you with.

Have a wonderful day!

Kind Regards,

Synthia
Envato Market Help (Romania)

so...what can I do now?

[eric]

Hello,

 

Are you willing and able to share WP Admin credentials with us so that we could get a first-hand look at the issue? If that's possible, please feel free to submit a ticket with the credentials. Without getting a closer look at the actual error it will be very difficult to diagnose what's going on.

 

Please let us know. Thanks!

[Smexhy]

So if I send you my credentials of the WordPress web, you can check this out? Thank you for reply.

[eric]

So if I send you my credentials of the WordPress web, you can check this out? Thank you for reply.

 

Yes, I will login and do my best to figure out the issue and hopefully come up with a fix.