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Thumbnails Not Showing, Videos Not Playing


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19 replies to this topic

#1 connielkoch

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Posted 22 April 2015 - 09:12 AM

From this post: http://community.tub...-not-appearing/

 

We are having the same problem and it was not fixed by 4.1.5.

 

Here is our page.

 

https://redhorsesyst...orse-crm-video/

 

Debugging is turned on.

 

The youtube playlist is:

 

https://www.youtube....Kfe9cNAAgoe5fas



#2 brandon

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Posted 22 April 2015 - 07:46 PM

We are looking into this.

 

Thanks!


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#3 eric

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Posted 25 April 2015 - 01:07 AM

Please upgrade to TubePress 4.1.6 which includes a fix for this issue.



#4 connielkoch

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Posted 25 April 2015 - 04:01 PM

That helped part of the issue. The thumbnail videos now play. But only three display and there are many more in that playlist.



#5 brandon

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Posted 27 April 2015 - 09:00 PM

Connie,

 

This is a limitation of the Free Trial of TubePress.  In order to display all of your videos, you will need to purchase TubePress Pro, which also unlocks a number of other very powerful features.

 

Thanks!


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#6 ExcitingAds

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Posted 29 April 2015 - 11:12 AM

I have the same problem. Videos are not playing in pop-up windows. I do have version 4.1.6. Still videos not playing.



#7 ExcitingAds

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Posted 29 April 2015 - 11:13 AM

For example, videos on this page are not playing in pop-up windows:

http://search.exciti...graphy-youtube/



#8 brandon

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Posted 29 April 2015 - 08:41 PM

ExcitingAds,

 

Please update to 4.1.7

 

Also, what version of PHP are you using?

 

Thanks!


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#9 ExcitingAds

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Posted 29 April 2015 - 09:01 PM

Hello,

Upgrade to 4.1.7 did not resolve the issue. Site is on Windows server. Videos were playing on free version and earlier versions of pro, though.



#10 ExcitingAds

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Posted 30 April 2015 - 09:01 AM

Not even playing on 4.1.8.



#11 brandon

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Posted 30 April 2015 - 10:35 PM

ExcitingAds,

 

This works perfectly in my testing environment, so its not an issue with 4.1.6.  For starters, can you disable all of your plugins and switch themes to 'twentyfifteen' and then test tubepress?

 

Does it work? If so, turn each plugin on, one at a time, testing between each one. Once it stops working, you found the problem plugin.  If it doesn't work with nothing activated, let us know and I'll get the developer to take a look.

 

Thanks!


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#12 ExcitingAds

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Posted 01 May 2015 - 09:23 AM

I have tried deactivating plugins one at a time. Videos never played. We have a custom theme. If we switch to 2015, the site stops working.



#13 ExcitingAds

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Posted 04 May 2015 - 09:22 AM

Still waiting for a response.



#14 brandon

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Posted 04 May 2015 - 09:05 PM

"NetworkError: 404 Not Found - http://search.excitingads.com/john-prats-and-isabel-oli-official-prenuptial-video-by-nice-print-photography-youtube/assets/js/bootstrap.min.js"
bootstrap.min.js
"NetworkError: 404 Not Found - http://search.excitingads.com/john-prats-and-isabel-oli-official-prenuptial-video-by-nice-print-photography-youtube/assets/js/jquery-1.11.0.min.js"

For some reason your website can't find those two files, which are required.

 

Please ensure they are at that location and that the permissions are set properly.

 

Thanks!


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#15 ExcitingAds

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Posted 05 May 2015 - 08:57 AM

I have no clue where those files might be, how to find those and place back where those should be? I tried, but i couldn't. Please, help me solve this issue. Otherwise, just displaying the videos without the ability to play those is pretty much useless.

Thank you.



#16 brandon

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Posted 05 May 2015 - 07:06 PM

ExcitingAds,

 

I think that this issue is being caused by a plugin on your site, since the location of those files appears as sub-parts of the page your videos are displaying on, which is incorrect.

 

Are you using W3TC or anything like that?  This issue really is pointing to a plugin or other re-write issue, perhaps a mod rewrite plugin?

 

Thanks!


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#17 ExcitingAds

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Posted 09 May 2015 - 10:15 PM

Hello,

I have deleted all the plugins that i possibly can. Videos still not playing. Is there an alternative to "popup"? I don't know, may be that is the issue.

Thank you.



#18 ExcitingAds

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Posted 10 May 2015 - 03:27 PM

I even bought Quickplay and installed it. Still videos are not playing.



#19 brandon

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Posted 12 May 2015 - 08:37 PM

Lets try uninstalling and reinstalling the plugin, however this really looks to be an issue with either your Theme or a plugin.

 

Thanks!


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#20 ExcitingAds

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Posted 30 May 2015 - 08:39 AM

ninstalled and installed. Still no luck.

http://search.exciti...ooksdirect-com/

Thank you.