10 replies to this topic

[labraud]

Hi,

 

Tubepress is installed on a multisite website and works well. But sometimes, an error occurs and TubeBress displays  the message  "YouTube returned a non-numeric result count:"

 

Today, it occurs on the website site : http://www.sergegira...galerie-videos/(french website)

 

At the same moment,it  is working on the website  http://www.sergegira.../galerie-videos(english website) where tubepress is configured as the french site.

 

I tried to save the settings, disable and reenable caching.... It's still displaying the error message on french website.

 

I activated the debugging mode. So please, could you help me to resolve this problem.

 

Thanks !

 

Anne

[labraud]

I installed the last free version 4.0.8. It worked on both french and english websites but displayed only 3 thumbnails.

 

So i nstalled the pro version 4.0.8. This version doesn't work on both webtsites and still displays the same message : "

Youtube Returned A Non-Numeric Result Count:"

 

I tried to change a setting in tubepress : passed from a "youtube user" to a "youtube playlist" (with the one proposed by default) and it works. I tried with my playlist, it doesn't work...

 

I don't know what to do more to solve this problem...

[labraud]

Finally, I solved the problem by modifying the "Thumbnails per page" in feed tab !

[labraud]

Sorry, I cried victory too soon...

 

The problem appeared again on the french website : http://www.sergegira...galerie-videos/

 

To resolve it, I needed to modify again the "Thumbnails per page" setting in feed tab.

 

Please, could you hep me solve this problem.

 

Anne

[brandon]

Anne,

 

Very strange issue indeed. I have asked our developer to look into it.

 

Thanks!

[labraud]

Please, have you found something about the issue, since the problem appears again now, and this time on both sites.

[eric]

Hi,

 

Digging into your debug output, specifically by looking at the HTML source, I can see the following error from YouTube:

too_many_recent_calls

What this means is that YouTube thinks that your site is hitting its API too much, and is throttling you. Here are two workarounds:

1. Ensure that you have enabled TubePress's API cache from WP Admin > Settings > TubePress > Cache. This will dramatically cut down on the number of requests that your site makes.
    
2. If that still doesn't resolve the issue, you'll need to get a new YouTube developer key from here, then enter your key at WP Admin > Settings > TubePress > Feed.

Please give one or both of those a try and let us know. Thanks!

 

Eric

[labraud]

Thanks for your answer. I activated the cache on both websites and the issue is still unresolved.

 

I tried the link that you provided to change the API key but it doesn't work. 

 

I think that I managed to find the way to change the API key, but could you confirm me that I have to choose

1. a "Public API access" (other choice : OAuth)
2. for a "server"  (other choice : browser, Android, IOs)

or if I am on the wrong way, give me the right URL to change the API key.

 

PS : what API key is registered for the moment in TubePress configuration ?

[labraud]

Finally, I used the link provided in the "Cache" tab of TubePress settings which is ok.

 

I generated 2 API keys, one for each of the two websites and entered them in TubePress settings.

 

It seems to work fine till now. I will let you know if the situation is stabilized.

[eric]

Let us know if you run into any further issues. Thanks

[labraud]

Hi,

I confirm today that the situation is stabilized.

Thanks for the support.

We can consider the topic solved.