4 replies to this topic

[Van Van]

Hello, 

 

I had the free version of Tubepress and it was working fine in 2013. Then suddenly in 2014, it wasn't working anymore, as in I can click on the thumbnail and a shadowbox would pop up, but it was just blank, no video.

 

After doing tons of reading/researching, I upgraded to Tubepress Pro and downloaded shadowbox.js in hope that it would work. Well, after upgrading to Tubepress Pro, I can't click on the thumbnail image anymore.  

 

I tried disabled all plugins, except Tubepress Pro, that didn't work. 

 

I followed the instructions here: http://docs.tubepres...ooting.html#id2

 

That didn't work either.

 

Please help! My website is: ballantree.com

 

Thank you!

Van

[brandon]

Hi Van,

 

Could you please provide a link to your site and we'll take a look and see what's going on.

 

If you do not wish to publicly post it, kindly send it to me in a private message.

 

Thanks!

[Van Van]

Thanks Brandon! 

 

The website is: http://ballantree.com/

[brandon]

Hi Van,

 

Your tubepress is not working because of a Cross-Domain AJAX issue.  Please follow the directions here: http://docs.tubepres...oss-domain-ajax

 

Your website address is: http://ballantree.com but the AJAX request is coming from

 

http://ballantreeconsulting.com/

 

Let us know.

Thanks!

[Van Van]

IT WORKS NOW! I tried it yesterday but didn't work... somehow that fixed it. Thank you Brandon!