25 replies to this topic

[tamer006]

Hi

 

On my website, the thumbnails are not working at all.

 

In browser:

Only first videos is working... clicking on any other thumbnail doesn't do anything.

If 1st video is playing, it just get covered by a white layer or like a white transperant frame... but the video continue playing, not the new clicked video/thumbnail.

 

On Mobile devices (tried HTC & Nexus):  First video itself not working (even if clicked) + thumbnails aren't doing anything (as explained above).

 

Debug mode is enabled & I have tubepress pro 3.1.2

 

Any ideas what could be wrong?

 

Please let me know,

 

Thanks,

Tamer

[brandon]

Tamer,

 

Please post a link to your site so we can look into the issue.

 

Thanks!

[brandon]

Tamer,

 

Thanks for sending me a link to your site.

 

So your issue is as follows:

 

"NetworkError: 403 Forbidden - http://yourdomain.ne...ryId=1973343616"

 

So as you can see, there is a permissions issue.  Once this issue is resolved, your TubePress should work flawlessly.

 

Let us know if you have any other issues.

 

Thanks!

[tamer006]

Thanks Brandon,

 

Problem solved

 

I have installed a security plugin...

by default, it changes the .htaccess file, to disallow access/edit by hackers

(using vulnerable scripts or plugins to gain privilege to files on wordpress).

 

So... a very famous .htaccess rule goes like this:

Order Allow,Deny
Deny from all
<Files ~ "\.(css|jpe?g|png|ico|gif|js)$">
Allow from all
</Files>

This simply disallow access to all files, "except" files with the above extensions.

 

TubePress must adhere to same-origin policy ...
also you can't just add "php" to the extensions above as this will defeat the purpose of the htaccess itself!!

 

So, the solution that I came up with (not perfect but works fine so far)

is to add an exception for a specific "filename"

 

so the above code becomes like this:

Order Allow,Deny
Deny from all
<Files ~ "\.(css|jpe?g|png|ico|gif|js)$">
Allow from all
</Files>
<Files "ajaxEndpoint.php">
Allow from 127.0.0.1
</files>

This allow access form the domain, to that file only...

 

Not sure if there is a better solution?

 

Would love to see if there is a rule to allow all files of Tubepress...

but for now, this allows that file only...

 

So, for the specific problem I mentioned in the original post, is no longer happening

(hopefully nothing else is broken)   

 

I wonder if there is a more secure solution?

or may be allowing the whole TubePress folder to get the exception?

 

Thanks again

 

Tamer

[brandon]

Tamer,

 

I'm glad you figured out a good solution to the problem.  I can not think of any problems that this will cause with TubePress.

 

Thanks!

[tamer006]

Hi

 

Sorry for reopening this again, but I guess its better than opening a new topic for the same issue!

 

I've updated Wordpress to 3.8 as well as few other plugins...etc...

 

I realized that (again) clicking the thumbnails doesn't cause the video to play.

 

Not sure what's wrong this time, but I tried to deactivate plugins that I'v recently installed,

but the problem still persistent.

 

Can you please check this to see if it's the same issue or something else?

 

Thanks,

 

Tamer

[brandon]

Hi Tamer,

 

It appears that clicking on the thumbnails on your site loads the proper video without any problems.

 

Are you still experiencing this issue? If so, kindly post, or PM, a link to the page that is having the problem.

Thanks!

[tamer006]

Sorry I was not notified about your message above... and was coming here to see why you didn't reply

 

Anyway.. yes the issue is  still as I described it, but the only thing I forgot to mention,

is that this issue faces me when i access the page using my mobile device (android cell phone)...

 

Just tried it now, and still the videos are not playing...

 

Thanks,

Tamer

[brandon]

Hi Tamer,

 

Are you using TubePress 3.1.4?

 

If not, kindly update to the newest TubePress version and let us know if you are still experiencing this issue.

Thanks!

[tamer006]

Hello Brandon,

 

Thanks for your reply...

 

The version I'm using now is "TubePress 3.1.2.RC1" because I wanted to test/use Tubepress Boot Cache...

 

Now 3 quick questions:

 

1- Does TubePress Pro 3.1.4  support Boot Cache as well?

 

2- The plugin files are now located in: /public_html/wp-content/plugins/tubepress_pro_3_1_2

 

should I overwrite the files inside that directory?

then rename the directory to:

/public_html/wp-content/plugins/tubepress_pro_3_1_4

 

or how can I upgrade to Pro 3.1.4

 

3- Any changes on this file (or it's location)?
/public_html/wp-content/tubepress-content/config/boot.json

 

 

Thanks again & wish you a happy year in 2014

 

Tamer

[brandon]

Hi Tamer,

 

In answer to your questions:

 

1)  Yes, TubePress Pro 3.1.4 supports boot cache

2)  Please upload tubepress using the wordpress plugin upload section and then remove tubepress_pro_3_1_2

3)  No, there is no change in the location of the boot.json file.

 

Happy 2014 to you as well!

 

Thanks!

[tamer006]

Hi Brandon,

 

OK, I upgraded to tubepress_pro_3_1_5

and removed the folder tubepress_pro_3_1_2

 

But the issue is still persistent

 

You can try it using this URL, on a mobile device videos don't play:

appreviated .net /job-hunting/

 

On a firefox browser on a PC, the video plays... but then if you click another video it doesn't change to that video you clicked.

 

Thanks,

 

Tamer

[brandon]

Hi Tamer,

 

Looks like there is a 403 Forbidden on the ajaxendpoint.php file

 

""NetworkError: 403 Forbidden - http://appreviated.n...yId=303266060""

 

Once you get that resolved, the thumbnails should load properly and everything should work properly.

 

Please let us know.

 

Thanks!

[tamer006]

Thanks Brandon,

 

OK, I added an .htaccess to the root of TP folder (to overwrite any other permissions set at higher levels).

 

so, the 403 is not showing anymore...

 

 

Now here is what's happening :

When I click on a video thumbnail...the video changes to the video that I just clicked its thumbnail.

 

Now, when i click the video itself (to play it), it keeps showing the loading icon/sign, then suddenly it refresh to the next video in the page (without playing the video I just clicked).

 

Again, this is happening at mobile devices, not on a PC.

 

On my cell phone, I cleared the cache and temp files...etc.. reloaded the page, but videos are still not playing when clicked.

 

Could this be another permission issue?

 

Thanks,

 

Tamer

[Amy Jo Steele]

Hi.

I am actually having the same problem as tamer006.

On my videos page I'm able to play the featured video, but none of the thumbnails work. When I click on any of them it greys out the top video. I have thumbnails displayed in my homepage sidebar labeled 'featured videos' but they don't work either. When I click any of them a small empty browser window pops up that says 'about: blank' in the search bar.

I don't think I have any plugins that are conflicting with tubepress but I can't be positive unless I deactivate everything and start from scratch.

Unfortunately I'm not so tech savvy, so resolving issues by changing code inside any php files orr css page, may cause a bigger problem.

Any way I can get a more basic idea of what the problem might be?

thanks.

aj

 

laughoutquiet.com

[brandon]

Amy,

 

You have a 404 Error for your ajaxEndpoint.php file

 

NetworkError: 404 Not Found - http://laughoutquiet...jaxEndpoint.php

 

Please verify it is located where it is supposed to be.

 

Thanks!

[Amy Jo Steele]

Hey brandon. Thanks for getting back to me. I'm afraid I have to admit that I'm not sure what those errors mean, or how I would go about fixing them...

Will there be something obviously amiss in my php file? Do you know how the problem would have come about in the first place?

Sorry for my ignorance. I've been trying to maintain my website knowing only the basics.

I love how tubepress looks and I really need to get my video display working. I would really love to

keep using it, so if you have any tips you can give me I would appreciate it!

Thanks!

[tamer006]

Hi Brandon ..

 

Any update about my website?

I'm still unable to play videos on mobile devices as explained before.

 

Tried to disable some plugins, but the issue is still exactly as it was.

 

Would appreciate your inputs?

Thanks,

 

Tamer

 

 

P.S. @Amy Jo Steele  may be you can re-install the free version of TubePress?

I mean... the somehow the version you're using is missing this file "ajaxEndpoint.php" that's why Brandon got a 404 (file not found) error.

 

So I'm guessing that if you overwrite the current plugin files, this might solve the issue.

[brandon]

Hi Tamer,

 

Sorry for the delay in responding, I will have your site checked using an Android device shortly and will update either today or tomorrow.

 

Thanks!

 

Also, thanks for responding to Amy Jo Steele and clarifying my post.  Very much appreciated!

[Amy Jo Steele]

Hey. Thanks Tamer for the advice. Unfortunately after uninstalling the plugin, I now can't seem to re-install it. This is the error msg I'm getting:

"The plugin generated 362 characters of unexpected output during activation. If you notice “headers already sent” messages, problems with syndication feeds or other issues, try deactivating or removing this plugin."

 

I have no idea what this means or how to fix it.

Very frustrating. I really need to get this working.

Any more advice?

thanks