I upgraded (deleted the old version, installed new) to 3.1.1 and now pagination is broken on this page
http://www.makesocia...selling-tips-2/
Can someone please offer help?
Thanks,
Jeff
Posted 04 October 2013 - 08:10 AM
I upgraded (deleted the old version, installed new) to 3.1.1 and now pagination is broken on this page
http://www.makesocia...selling-tips-2/
Can someone please offer help?
Thanks,
Jeff
Posted 08 October 2013 - 10:13 AM
Jeff,
In viewing the debug output from your page, it appears that while TubePress is finding 36 videos, it is only able to build 6 of those videos into the gallery. Please check the settings on your vimeo account to ensure that the videos are embeddable and are not set to private.
Let us know.
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
Posted 11 October 2013 - 06:42 AM
Thank you for looking into this. Unfortunately, ALL of the 36 videos ARE marked public and embed-able. What can you suggest at this point?
Posted 16 October 2013 - 07:55 AM
Brandon, I've not heard back from you. Can you please help? Thanks.
Posted 16 October 2013 - 10:58 PM
Jeff, I'm sorry for not responding sooner.
I have passed this up to one of our developers to see if they have some insight. We should have an answer for you soon.
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
Posted 22 October 2013 - 09:53 AM
Hi, Brandon... any update on this from your team?
Thanks,
Jeff
Posted 22 October 2013 - 11:51 PM
Hi Jeff,
For troubleshooting purposes, could you please change the Theme you are using from your custom theme to the default one?
That will help us in troubleshooting and knowing whether the issue is caused by your custom theme or if something else is going on.
Let us know!
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
Posted 23 October 2013 - 01:04 AM
Brandon...
I have set up this test page---independent of my theme. It works here:
http://www.makesocia...tubepress-test/
Also, I am changing currently to Genesis framework & theme. The page can be seen here on a Genesis-powered sub-domain since it's not ready to go live. The problem persists on the new theme:
http://test.makesoci...selling-tips-2/
What can you tell me?
Thanks,
Jeff
Posted 23 October 2013 - 01:59 PM
Hi Jeff,
This looks like there is a problem with the custom TubePress Theme that you are using.
I say this because Tubepress works properly on the tubepress-test page, however it doesn't work on the test.makesocial page.
Could you copy/paste into this post, or send via PM, the code of your theme for us to review?
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
Posted 23 October 2013 - 08:31 PM
Brandon...
I have set up this test page---independent of my theme. It works here:
http://www.makesocia...tubepress-test/
Also, I am changing currently to Genesis framework & theme. The page can be seen here on a Genesis-powered sub-domain since it's not ready to go live. The problem persists on the new theme:
http://test.makesoci...selling-tips-2/
What can you tell me?
Thanks,Jeff
Hi Jeff,
I believe what Brandon meant was to switch the TubePress theme, not WordPress theme. i.e. change
[tubepress mode="vimeoAlbum" vimeoAlbumValue="1851139" title="true" theme="msms"]
to
[tubepress mode="vimeoAlbum" vimeoAlbumValue="1851139" title="true"]
Make sense? Please give that a whirl on one of your test pages and let us know. Thanks!
Posted 07 November 2013 - 08:44 AM
Eric & Brandon...
I tried what you suggested, Eric. No dice. You can see the page here
http://www.makesocia...selling-tips-2/
No longer has:
[tubepress mode="vimeoAlbum" vimeoAlbumValue="1851139" title="true" theme="msms"]
Has:
[tubepress mode="vimeoAlbum" vimeoAlbumValue="1851139" title="true" ]
and the problem persists.
Thoughts?
Posted 07 November 2013 - 01:12 PM
Hi Jeff,
Looks like this page is actually still using the "msms" theme. This is likely because you have selected that theme at WP Content > Plugins > Settings > TubePress > Theme. So when you don't explicitly define the theme in a shortcode, TubePress uses whatever you chose from the options page.
Please try this shortcode instead:
[tubepress mode="vimeoAlbum" vimeoAlbumValue="1851139" title="true" theme="default"]
That will force TubePress to use the "default" theme, and then we can have another look. Sound good? Thanks.