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Black Shadow Box, Nothing Else


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5 replies to this topic

#1 riker20

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Posted 18 July 2013 - 01:01 PM

Need some help with Tubepress pro 3.0.1.  If you go to http://www.pontiacgtoparts.com, I have the player set to use Shadowbox.   Click on any video and the black box pops up, but the video does not play.  I've uploaded the Shadowbox.js files from the zip, I've tried all sorts of settings in the Shadowbox JS plugin and TubePress plugin.  Any ideas on where to look?



#2 brandon

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Posted 19 July 2013 - 12:46 AM

Hi riker20,

 

There seems to be an internal server issue when the ajaxEndpoint.php file is called.

"NetworkError: 500 Server Error - http://www.pontiacgtoparts.com/wp-content/plugins/tubepress_pro_3_0_1/src/main/php/scripts/ajaxEndpoint.php?

You should look through your server logs or speak with your hosting company to discover what is causing this issue.

 

Let us know.

 

Thanks!


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#3 Streamline

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Posted 03 September 2013 - 09:42 AM

Hi , im having the same issue 

www.grooveline.org

can you guide me what is it?

thank you



#4 brandon

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Posted 07 September 2013 - 01:55 AM

Mait,

 

Your website does not load jQuery, which is required for TubePress to work.

 

It should be located at: /wp-includes/js/jquery/jquery.js

 

Without jQuery, your tubepress will not work.

 

Let us know if you need any more assistance.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#5 Streamline

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Posted 10 September 2013 - 11:30 AM

thanks for the reply 

im still having issue , i have jquery in that folder, im trying to understand what is going on and no clue yet



#6 Streamline

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Posted 10 September 2013 - 12:16 PM

i found the issue was related to the wp minify plugin , some uncompatibility with the last version of tubepress and wordpress brought me this problem 

i had to disable the html minification