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Tubepress Failing To Connect


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10 replies to this topic

#1 sheila hash1359656612

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Posted 05 June 2013 - 01:33 PM

I'm receiving the following error on my website, it's failing to connect to youtube at all

 

Failed to connect to 2607:f8b0:400b:806::1008: Network is unreachable

 

 



#2 brandon

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Posted 05 June 2013 - 08:15 PM

Sheila,

 

Your host appears to be attempting to use IPv6, which YouTube is only supporting if you are a participant in their Google over IPv6 program.  Tubepress, and I believe Wordpress as well, are not currently members of that program.  You will need to set your server to use IPv4 in order to communicate with YouTube.

 

Please contact your Hosting Providers Technical Support to assist you with this.

 

Let us know.

 

Thanks!


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#3 sheila hash1359656612

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Posted 14 June 2013 - 03:25 PM

Here is the note i got back from the host

 

Hello Sheila,

I am not exactly sure about your concern.

Your domain tidalrecords.ca is hosted in one of our shared server and it is using shared IPv4 IP address "64.34.70.141". Please refer the below result:

==
tidalrecords.ca.        14400   IN      A       64.34.70.141
tidalrecords.ca.        86400   IN      NS      ns306.canadianwebhosting.com.
tidalrecords.ca.        86400   IN      NS      ns307.canadianwebhosting.com.
;; Received 111 bytes from 64.34.70.143#53(ns307.canadianwebhosting.com) in 299 ms
==

Please note that you are not using IPv6 in our server.

Please let me know if you are having any queries.

NOTE : If this is note what you have meant, please get back to me with your exact requirement.


Best Regards,

Perry P
Technical Support

Ticket Details
===================
Ticket ID: MIO-409099
Department: CWH Support
Priority: High
Status: On Hold



#4 brandon

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Posted 14 June 2013 - 11:17 PM

Sheila,

 

I just looked at your website: tidalrecords.ca/videos/ and it appears that TubePress is working fine.  I refreshed the site multiple times and did not experience the issue.

 

Please let us know if you are still experiencing the issue and if so, please post a link directly to the page you are having the issue.

 

Thanks!


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#5 sheila hash1359656612

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Posted 15 June 2013 - 07:05 AM

Hmm.. looks like the host fixed whatever was going on.



#6 sheila hash1359656612

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Posted 17 July 2013 - 10:24 AM

It appears I am having this issue again (http://tidalrecords.ca/videos/)

 

"Failed to connect to 2607:f8b0:400b:806::1003: Network is unreachable"



#7 brandon

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Posted 17 July 2013 - 09:18 PM

Sheila,

 

This is a very strange error your are receiving as it is saying that it can not connect to an IPv6 address.  Under Wordpress Settings > TubePress > Advanced, could you try changing the HTTP Method from "GET" to "POST" and let us know please.

 

Thanks!


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#8 sheila hash1359656612

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Posted 18 July 2013 - 12:07 PM

Did it. still nothing :(



#9 brandon

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Posted 19 July 2013 - 12:42 AM

Sheila,

 

I have passed this up to one of our programmers.

 

Someone will respond shortly.

 

Thanks!


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#10 sheila hash1359656612

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Posted 20 July 2013 - 11:38 AM

Thanks Brandon!



#11 eric

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Posted 21 July 2013 - 11:03 AM

Hi Sheila,
 
I just visited your site and indeed am seeing the error:

Failed to connect to 2607:f8b0:400b:806::1008: Network is unreachable

What this means is that your web server is attempting to contact Google over IPv6. That alone isn't a problem, as Google has most of its services accessible via IPv6. But your webserver is for some reason not configured to route packets over IPv6, so the OS gives up.
 
This is something that your host will need to address, as TubePress relies on the underlying network stack to be configured properly. I'm sorry that we can't be of more help, but this is unfortunately out of our hands :/