16 replies to this topic

[KRR]

My tubepress plugin is having issues displaying other videos and is showing a white screen once another video is selected. I do not know if it is a jquery issue or not. Will you have a look please.

 

I also have the following message as of now: An unknown HTTP error occurred. Please examine shortstop's debug output for further details

 

Thank you.

[brandon]

Hi KRR,

 

Could you please turn on debugging for your website by going to WordPress > Settings > TubePress > Advanced and checking the checkbox next to "Enable debugging" so that we can look out the output in order to troubleshoot the error you are seeing.

 

Thanks!

[KRR]

Hi KRR,

 

Could you please turn on debugging for your website by going to WordPress > Settings > TubePress > Advanced and checking the checkbox next to "Enable debugging" so that we can look out the output in order to troubleshoot the error you are seeing.

 

Thanks!

Ok, I have enabled debugging.

[KRR]

Update: I am no longer showing the message:  An unknown HTTP error occurred. Please examine shortstop's debug output for further details

 

However I am only able to show one video and am still having the white screen.

[brandon]

Hi KRR,

 

There appears to be an issue with your WP Super Cache.  PLease follow the directions here: http://wordpress.org...uper-cache/faq/ in order to fix the issue.

 

Let us know how it works out.

 

Thanks!

[KRR]

Hello Brandon,

Thank you for pointing out the issue with WP Super Cache. That has been resolved however I am still having an issue with the Tubepress playing only one video and the white screen.

[eric]

I looked into the error a bit further, and using TubePress's debug output I discovered this error from YouTube:

too_many_recent_calls

This means that, for whatever reason, YouTube thinks that your IP address is sending too many API requests at once. The solution is to simply use another YouTube API Developer Key. Sign up for one (it's free) and enter the key at WP Admin > Settings > TubePress > Feed. That should eliminate the "shortstop" error. Please let us know - thanks!

[KRR]

Hi Eric,

I replaced the YouTube API Developer Key and am still having the same issues.

[rstrevel]

I have a site the same thing is happening as well. The page shows the video if the first video in the list but when you click another video in the list the main viewing area goes white.

 

Any thoughts?

[KRR]

Hi Eric & Brandon,

I replaced the YouTube API Developer Key, fixed the WP Super Cache and am still having the same issues.

Is there anything else you think that may be causing an issue for me to have the white screen?

[eric]

Hi Eric & Brandon,

I replaced the YouTube API Developer Key, fixed the WP Super Cache and am still having the same issues.

Is there anything else you think that may be causing an issue for me to have the white screen?

 

Looks like we're getting a new error message. This time your debug output says:

Invalid developer key

Could you double-check that you're copying the exact Developer Key from https://code.google....utube/dashboard ? They key you're using now looks a little long to me; most of my developer keys from Google are 99 characters and yours is 162.

 

Hang in there! We'll get this solved

[KRR]

Hi Eric,

Yes, this is the exact Developer Key as the same link as you referred to me. I replaced the code once again.

I will hang in there. I am sure we will figure this all out.

[KRR]

Hi Eric,

I think I fixed it. I still see the white screen for a second or so, then the next video will load. Do you know why this happens? I think that the TubePress may make the site run slow, there seems to be a delay. Do you see anything on your end?

[rstrevel]

Hi Eric,

I think I fixed it. I still see the white screen for a second or so, then the next video will load. Do you know why this happens? I think that the TubePress may make the site run slow, there seems to be a delay. Do you see anything on your end?

 

May I ask what you did to fix the issue?

[KRR]

It is only partially fixed. I still get the white screen. However it will delay for three seconds then play the next video.

[eric]

Hi,

 

I believe the only remaining issue now is that the performance of your web server is a little under par. I ran a test (http://www.webpagete.../130321_FV_ZZ0/) and it seems that it takes around 8 seconds for your server to respond to any request (not just those involving TubePress). That's why the "white" overlay stays that way for so long.

 

We offer performance tips in the documentation. Those will all help, but if I were you I would at least consider the possibility of switching your hosting provider.

 

Hope this helps..

[KRR]

Hello Eric,

 

Thank you this may be the issue. Brandon and yourself have been most helpful!

 

Much appreciated!