9 replies to this topic

[Glenn Griffin Glenn Griffin]

I was using the free version which has been deleted and upgraded to the PRO version. It points to my Youtube channel. Youtube gallery showing but nothing happens when I click on thumbnails. Please help.

[eric]

Hi,

I'm sorry that you're having trouble getting TubePress to work on your site. We should be able to get you squared away.

Here is an area in the documentation which deals with "unclickable" thumbnails. Or simply post a link to your site here and we'll be glad to diagnose the issue for you.

Thanks!

[Glenn Griffin Glenn Griffin]

Video opens in youtube now, no matter what player tab is set to. It use to open open a youtube player with in the window prior to upgrade.http://www.windowcle...ow...ng/videos/ Please help.

[eric]

Here's what I would suggest - please set up a new WordPress page with the following contents:

[tubepress playerLocation="normal"]

Then please post the link to the page here. This way, your existing /window-cleaning/videos page will continue to work for your visitors while I can examine the problem on this new page.

Sound good?

[Glenn Griffin Glenn Griffin]

Problem seems to have resolved itself player now opening at top of window. Set up test page as suggested though at http://www.windowcleaners.net.au/tube

[eric]

Problem seems to have resolved itself player now opening at top of window. Set up test page as suggested though at http://www.windowcleaners.net.au/tube

 

Hmm that link doesn't seem to lead to a page. Could you double check it?

[Glenn Griffin Glenn Griffin]

 Apologies try again. Set up test page http://www.windowcleaners.net.au/tube

[eric]

 Apologies try again. Set up test page http://www.windowcleaners.net.au/tube

 

Thanks! However, that gallery seems to be working correctly. When I click on a thumbnail the video plays above the thumbnails. Is that not what you were expecting?

 

Let us know. Thank you

[Glenn Griffin Glenn Griffin]

All good now thank you.

[eric]

Great! Let us know if you run into any more trouble and we'll be glad to assist.