6 replies to this topic

[Gregory Wexler]

Great plugin but I cannot select and play new videos via an Apple iPad mobile device. When I select a video, it doesn't play.

[eric]

TubePress should work, for the most part, seamlessly on iOS and Android. Were you viewing one of the galleries on tubepress.org? Or do you have a link to a gallery somewhere else that demonstrates the problem? Please let us know as I'd like to try to reproduce the problem.

Thanks!

[Gregory Wexler]

Hi Eric - apologies for the late reply. Here's my installation with the default [tubepress] shortcode, on my website:
http://mortgagecoach.com/tubepress

Notice that while pagination seems to work, clicking on a video in the gallery doesn't play it.

From another posting you made, I did take note that:
http://tubepress.com/showcase/
works on my iPad without issue.

It might be that it's TubePress PRO which is working as I have the TubePress standard
installed to test it out.

Can you confirm that I would need the PRO version for it to work with iOS devices (like iPad) ?

[eric]

All versions of TubePress (free and Pro) work on iOS devices. I visited your site on my iPhone and confirmed that I was able to watch videos, click on thumbs, and play the new videos.

I think the real issue here is that you've got a cross-domain Ajax problem. Notice that if you visit http://www.mortgagecoach.com/tubepress works perfectly. You'll want to choose your "preferred" domain and redirect the other domain to it. This area of the documentation has more details.

[Lee Carlton]

Hi Eric,

I'm experiencing the same thing with the Ipad. I can get the top video to work, but not the thumbnails. Looking to upgrade to the pro version, but want to make sure it is compatible with our site first.

http://www-staging.t...or...nt-videos/

Appreciate your great plugin. Looks great on the computer.

[eric]

I'm experiencing the same thing with the Ipad. I can get the top video to work, but not the thumbnails. Looking to upgrade to the pro version, but want to make sure it is compatible with our site first.

http://www-staging.t...globalschool.or ... nt-videos/

Appreciate your great plugin. Looks great on the computer.

This appears to be a bug in your theme's JavaScript. It's causing a fatal error, only when using an iOS device, which is in turn preventing TubePress from initializing itself correctly. Specifically, you'll want to take a look at wp-content/themes/tgs-theme/plugins/TGSGlobalPlugin/js/TGSOurclassroom.js. Around line 10 you'll see

if(is_iPhone_iPad()){
		var element = document.id("rotatingGlobe");
...

and it's producing the following error:

document.id is not a function

You'll need to ask your theme developer for a fix. Once that's cleaned up, TubePress should work normally...

[Lee Carlton]

I'm experiencing the same thing with the Ipad. I can get the top video to work, but not the thumbnails. Looking to upgrade to the pro version, but want to make sure it is compatible with our site first.

http://www-staging.t...globalschool.or ... nt-videos/

Appreciate your great plugin. Looks great on the computer.

This appears to be a bug in your theme's JavaScript. It's causing a fatal error, only when using an iOS device, which is in turn preventing TubePress from initializing itself correctly. Specifically, you'll want to take a look at wp-content/themes/tgs-theme/plugins/TGSGlobalPlugin/js/TGSOurclassroom.js. Around line 10 you'll see

if(is_iPhone_iPad()){
		var element = document.id("rotatingGlobe");
...

and it's producing the following error:

document.id is not a function

You'll need to ask your theme developer for a fix. Once that's cleaned up, TubePress should work normally...

Thanks!