12 replies to this topic

[Frank Rondon]

TubePress won't play any of the other videos in the gallery and even the default video has problems after you try to click on a different video. here is my website where you can experience the problem:

http://es.frankrondo...epress-gallery/

thank you ahead of time for all your help.

Frank.

[jared hoffa]

I have the exact same problem with the PHP version.

[Frank Rondon]

maybe this is a bug or something. I hope we get some tech support as users of the pro version.

[Frank Rondon]

@ runningonjava have you found a solution to our problem?

[eric]

This is just a quick note to let you know that I'm experiencing significant delays in my ability to respond to forum posts. I'm currently in the middle of driving a large moving truck (with all my belongings) from California to Pennsylvania. Since I'm putting in 12 hours on the road each day, I have basically no time to get on the Internet.

I anticipate returning to normal support levels on Thursday June 21st, 2012. Between now and then I will also be offering a liberal refund policy. So if you purchased TubePress Pro in the past few days and are disatisfied, please just let me know and I'll take care of you.

Thank you for your understanding! And please know that I will respond to this post as soon as I possibly can.

[Colter Bowman]

I'm having the same issues, everything shows up but none of the links work, when i click on a video link nothing happens......

[eric]

I'm finally back and relatively settled. I sincerely apologize for the huge delay - this move took much more out of me than I had anticipated.

TubePress won't play any of the other videos in the gallery and even the default video has problems after you try to click on a different video. here is my website where you can experience the problem:

http://es.frankrondo...epress-gallery/

thank you ahead of time for all your help.

Frank.

Hi Frank,

Have you sorted out this issue? I tested your gallery at http://frankrondon.com/videos/ and it seems to work normally. Let me know and I'll be glad to assist!

I have the exact same problem with the PHP version.

Could you share a link to your site so I could take a first-hand look? Unresponsive thumbnails are usually easy to remotely diagnose and fix. You might also want to check out these troubleshooting docs. Let me know how I can help. Thank you!

[Frank Rondon]

The following gallery does not work. Could you please take a look? Thanks.

http://es.frankrondo...epress-gallery/

[eric]

The following gallery does not work. Could you please take a look? Thanks.

http://es.frankrondo...epress-gallery/

Thanks for sending that URL along. Here is a full explanation of what's happening with this gallery. In your case, when viewing the gallery from the domain "es.frankrondon.com", TubePress attempts to make a cross-domain Ajax request to "frankrondon.com" and thus fails.

Based on what I can gather, it looks like you're running WPML to serve your site in different languages, and you're using the "Different domains per language" option of this plugin (see language URL format). One easy workaround would be to configure WPML to use a different method, e.g. a "language parameter added to the URL", of serving up the internationalized version of your site. With this approach, your site would always be served from the domain "frankrondon.com" and thus we wouldn't have any cross-domain Ajax issues. If you would really prefer to use the "different domains" method then we'll just need to keep searching for a solution.

What do you think?

[Frank Rondon]

Using anything other than "different domains" is not an alternative for me at this point. What can we do to get TubePress to work with the WPML "different domains" setting? Thanks.

[eric]

Using anything other than "different domains" is not an alternative for me at this point. What can we do to get TubePress to work with the WPML "different domains" setting? Thanks.

OK, you could likely get away with a small hack to TubePress's core.

I would edit this line to change it from

$tubepress_base_url = $prefix . "/wp-content/plugins/$baseName";

to something like

if ($_SERVER['SERVER_NAME'] == 'es.frankrondon.com') {    $prefix = 'http://es.frankrondon.com';} else {    $prefix = 'http://frankrondon.com';}$tubepress_base_url = $prefix . "/wp-content/plugins/$baseName";

That will likely do it for you. Let us know. Thanks!

[John Turner]

I am having the same issue. The gallery is there clicking on a video does nothing. I tried rewriting the 'WordPressBoot.class.php' file and that did not seem to work. I may have done it wrong. This is how our root structure looks in the General area:

WordPress Address (URL): http://xruniversity.com/framework

Site Address (URL): http://www.xruniversity.com

We are an adult toy company and some people may get offended even though these are YouTube friendly videos. The site is still being developed, but this section is stable.

Here is the page in question: http://www.xrunivers...product-videos/

[Frank Rondon]

This did the trick for me. Will I have to do this every time I update TubePress?