9 replies to this topic

[Alexis Conran]

I am having the same problem. No thumbnails seem to work.I have tried re-installing but have had no luck.

Any ideas?

Here's the site:

http://www.alexiscon...he-real-hustle/

[eric]

It seems that TubePress is having trouble opening up network connections. I'm seeing a "name lookup timed out" error where I presume your TubePress gallery should be. Screenshot: http://i.imgur.com/5iV56.png. Are you seeing this as well?

Obviously we'll need to address this before we can move on to the unresponsive thumbnails issue. The "name lookup timed out" message almost always means that your server is having trouble contacting its DNS server. Your hosting provider should be made aware of this, if they're not already, and it should be their responsibility to resolve it.

Let me know what you think. Thanks!

[Alexis Conran]

At the moment I am getting a normal page and the video that is "featured" will play but the thumbnails won't play at all. Have re-installed several times but can't seem to fix the issue.

Any ideas?

A.

[eric]

OK, it looks like WP Super Cache is serving me a cached page. That would explain why we're seeing different things.

Perhaps you could clear the page cache so I could see the non-functional gallery? If you're feeling up for it, you could attempt some of the troubleshooting steps found here. It's almost certainly a JavaScript error that we'll need to address.

Thanks!

[Alexis Conran]

I have managed to delete super cache, I think.

Not too technically confident to be doing other stuff but my hosting company are great and they can fix the issues when I know what to do.

Thanks again.

[eric]

Thanks, I'm now seeing your gallery and the broken thumbnails.

When you click a thumbnail, TubePress performs an Ajax request to grab the HTML for the new video and insert it into the page. On your site, TubePress is attempting to reach a URL like this one:

http://static.alexis...-conte...%22%5D

Go ahead and click on that URL and you will get an HTTP 403 Forbidden. The problem is that it's pointing to the domain "static.alexisconran.com" instead of "www.alexisconran.com". Notice that if we substitute just the domain name:

http://www.alexiscon...ntent/...%22%5D

We get the correct output that TubePress can work with. I'm not sure how or why it's pointing to "static.alexisconran.com", but it's almost certainly another plugin that has messed around with TubePress's JavaScript initialization. I would guess that it's WP Super Cache again. Have you tried (temporarily) disabling WP Super Cache altogether, just to see if TubePress works then?

[Alexis Conran]

Yep, that seems to have done the trick.

SO, do I have to leave the supercache off now? Will that effect everything else?

Your help is much appreciated.

Thank you,

Alexis

[eric]

Hi Alexis,

I'm not an expert with WP Super Cache, but somehow you'll need to configure it to not rewrite your domain from "www.alexisconran.com" to "static.alexisconron.com". My guess is that it's doing this as part of an attempt to route your site's resources through a CDN? Have you tried simply disabling CDN support from WP Super Cache? If anything, that might narrow down the issue.

[Alexis Conran]

Disabling CDN didn't seem to work It only works with super cache turned off.

Any thoughts?

A.

[eric]

Unfortunately I don't know what you'll need to configure in WP Super Cache - I'm simply not familiar with the plugin's settings.

If you want to force TubePress to use "static.alexisconron.com", you could change this line to

$prefix = 'http://static.alexisconron.com';

Of course, this would be overwritten when you upgrade TubePress. But if you're in a bind...