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Thumbnails Issue?


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25 replies to this topic

#21 brandon

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Posted 16 January 2014 - 12:56 AM

Amy,

 

You can safely ignore that warning message. Tubepress will still function properly.

 

Thanks!


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#22 brandon

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Posted 16 January 2014 - 12:58 AM

Hi Tamer,

 

I am able to play some of the videos, but some of them say "Video Unavailable"

 

This was from an Android device.  I am asking our lead developer to take a look at this.

 

Thank you for your patience!


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#23 Amy Jo Steele

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Posted 16 January 2014 - 01:13 AM

Thanks for the swift reply brandon.

It does seem to be installed again like you said, however I still have the same problem as before. The thumbnails don't play. I know you mentioned a problem with the php file

but I don't know how to access that specific area or how to fix it. Through the WP dashboard or my cPanel...? Help!



#24 brandon

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Posted 16 January 2014 - 11:43 PM

Hi Amy,

 

you would access it through the cPanel.  Your best bet would be to contact your hosting provider and explain to them the problem.  They will be best equipped to help you fix this issue.

 

Thanks!


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#25 Amy Jo Steele

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Posted 05 February 2014 - 04:02 AM

Hi Brandon.

I've had problems with my servers so I haven't looked at this issue for awhile. Unfortunately it looks like it's still isn't working properly. I've pasted my ajaxEndpoint.php contents below in hopes that you may see an error that I'm overlooking. Will you let me know if there is anything?

Thanks!

 

<?php
/**
 * Copyright 2006 - 2014 TubePress LLC (http://tubepress.com)
 *
 * This file is part of TubePress (http://tubepress.com)
 *
 * This Source Code Form is subject to the terms of the Mozilla Public
 * License, v. 2.0. If a copy of the MPL was not distributed with this
 * file, You can obtain one at http://mozilla.org/MPL/2.0/.
 */

/*
 * WordPress stubbornly will not load except from the global scope.
 */
$__typicalWordPressPath = 'wp-content' . DIRECTORY_SEPARATOR . 'plugins' . DIRECTORY_SEPARATOR;

if (strpos(realpath(__FILE__), $__typicalWordPressPath) !== false) {

    /** @noinspection PhpIncludeInspection */
    include substr(__FILE__, 0, strpos(__FILE__, $__typicalWordPressPath)) . 'wp-blog-header.php';
}

/**
 * Boot tubepress.
 */
require '../../php/scripts/boot.php';

/**
 * Hand off the request to the Ajax handler.
 */
tubepress_impl_patterns_sl_ServiceLocator::getAjaxHandler()->handle();


#26 brandon

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Posted 06 February 2014 - 12:38 AM

Amy,

 

The issue is that the ajaxendpoint.php file is not being found by your website.  You need to speak with your hosting provider and review your error logs to find out why your website is not able to locate this file.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!