Thumbnail Issues [SOLVED]

I subscribe to TubePress pro, set up my gallery a few months ago and just saw that my thumbnails are no longer high resolution. How do I fix that?

Also, when TubePress is pulling my thumbnail images from Vimeo, it's cropping them. This is a problem because the thumbnail images contain text. How do I display the full frame thumbnails?

Thanks!

Hi,

just saw that my thumbnails are no longer high resolution. How do I fix that?

You should be able to enable high-res thumbnails with the "hqThumbs" shortcode attribute. e.g.

[tubepress hqThumbs="true"]

If you're using WordPress, you can also set this from WP Admin > Settings > TubePress > Thumbnails. Give one of those a try and let us know if that fixes it for you?

Also, when TubePress is pulling my thumbnail images from Vimeo, it's cropping them. This is a problem because the thumbnail images contain text. How do I display the full frame thumbnails?

99% of the time this type of thing is a CSS issue, and should be relatively easy to fix. Could you share a link to your gallery so we could take a first-hand look?

Thank you!

Thanks for getting back to me. Sorry for the delay. My film is going to be at the San Antonio Film Fest in a couple weeks, and I've been in overdrive getting the site live.

Still having the low-res thumbnail issue after trying both suggestions. Actually, I'd originally set them to HQ in settings when I first installed the plug-in, but I guess it unchecked that option when I upgraded. Anyway, I checked it again, cleared my cache and still no HQ thumbs. Weird.

Also, it seems as though only the first video will play now. Wasn't having that issue before.

The gallery link:

http://www.greglastr...laced/trailers/

Hi Greg,

No problem! Let's get you squared away. There are several issues that we need to address: none of which are too difficult.

The first problem is that you appear to be running the free version of TubePress. This often happens in WordPress environments where folks with use the WordPress "auto update" from WP Admin > Plugins. You can read details on this in the documentation here. The solution is to delete your existing TubePress installation (by deleting the entire "tubepress" directory at wp-content/plugins. Then re-install TubePress Pro by downloading it from the members area and unzipping into wp-content/plugins. This will bring you back up to TubePress Pro, at which point you should also have high-quality thumbnails (a Pro-only feature).

The second issue is the non-functioning thumbnails (i.e. you can't click on a thumbnail to play the corresponding video). In your case, it's a cross-domain Ajax problem. In the documentation I've provided some detail on this type of bug along with a few workarounds. In your case, you'll want to decide whether "www.greglastrapes.com" or "greglastrapes.com" will be your preferred domain, and redirect the other domain to it. Let me know if you need additional assistance on this.

As for the thumbnail images getting cropped, I think the simplest solution is to adjust the CSS for div.tubepress_thumb. By default, TubePress sets this height to 175px. But in your case you have taller thumbnails, so you'll want to set it to something much higher. e.g.

div.tubepress_thumb {
    height: 275px ! important;
}

You'll want to make this CSS change in a stylesheet external to TubePress to prevent it being wiped out when you upgrade TubePress. Your WordPress theme's CSS is a good choice.

Lastly, I noticed that your entire gallery is wrapped in HTML <code> tags. This often happens when you use WordPress's Visual Editor (as opposed to the HTML Editor). To fix this, simply edit your "trailers" page with WordPress's HTML Editor and delete the <code> tags.

Please let me know if you need assistance with any of this and I'll do my best to help. Thanks!

Hey Eric,

Yes! Thank you. Got everything fixed except the cross-domain problem, which I will need a little help with.

The Misplaced website is a subdomain of greglastrapes.com (misplaced.greglastrapes.com), but it can also be found at greglastrapes.com/misplaced. That may have nothing to do with anything, but now you know. As for tweaking those settings, I'm going to need some help finding those files. Let's say I want to stick with greglastrapes.com.

Never mind. I figured it out. All I needed was my morning caffeine.

Eric, seriously appreciate your help on this!

Monday mornings always lead to unpredictable results for me, too :)

Glad you're up and running! Please let me know if you run into any other trouble and I'll be glad to assist. Thanks.