Grey Overlay When Clicking Thumbnails
#1
Posted 11 June 2014 - 04:03 PM
#2
Posted 11 June 2014 - 06:48 PM
Hello Mark,
What version of PHP are you using?
Let us know.
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
#3
Posted 11 June 2014 - 10:58 PM
Brandon,
PHP version 5.4.26
WordPress version 3.9.1
Thanks -- Mark
#4
Posted 13 June 2014 - 12:27 AM
Mark,
In order to continue troubleshooting I will need access to the video page. Please Private Message me a password that I can use to view that page.
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
#5
Posted 13 June 2014 - 10:38 AM
Message sent. Thanks -- Mark
#6
Posted 13 June 2014 - 08:23 PM
Hi Mark,
I still get that same Internal Server error and I just threw together a test environment using your same versions of TubePress, WordPress, PHP and even used the same shortcode. I did not receive this error or problem when using any of the 3 major PC browsers.
This points to the fact that it is an issue on your server and not with TubePress.
Please ask your server admin to take a look at the logs and permissions and see if he sees anything else that could be giving you this 500 Internal Server error message.
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
#7
Posted 16 June 2014 - 11:07 AM
Brandon - I have sent this back to ops for investigation. I'll let you know what they find. Thanks -- Mark
#8
Posted 16 June 2014 - 09:07 PM
thanks Mark, let us know!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
#9
Posted 17 June 2014 - 09:40 AM
Brandon - Sending private message within info from ops. - Mark
#10
Posted 17 June 2014 - 04:49 PM
Hey Mark,
I can understand your frustration. I have one more thing to try, and that is to completely uninstall TubePress (don't worry, your configurations are saved in the WordPress SQL Db) and then download a fresh copy and re-install.
It is possible that during the installation something became corrupted.
Please give that a try and then let me know.
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
#11
Posted 18 June 2014 - 10:17 AM
Morning Brandon,
Nope, that didn't do it. I've got something else to try on my end and then will get back to you.
Regards -- Mark