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Issues Since Upgrading


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3 replies to this topic

#1 Daryl Bleach

Daryl Bleach

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Posted 03 February 2013 - 05:02 PM

Hi There,

 

I have looked around to see if i could find a fix, but since i have upgraded to the latest version the videos don't work anymore, the url is http://thebiggerpictures.co.uk/videos/

 

If you could point me in the right direction to get this to work i'd really appreciate that.

 

Thanks



#2 eric

eric

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Posted 03 February 2013 - 05:13 PM

Hi,
 
Thanks for the report. Normally when you click a thumbnail, TubePress fetches data for the new video by visiting this URL. Go ahead and click on that link and you'll see an empty white page. What you should see is some JSON. Example of what you should see: http://tubepress.com...deo=un7d50hGemw

 

Your hosting provider should be able to help us here. I would send them a link to this discussion thread, and simply ask them why the server is returning the empty white page instead of JSON. They should be able to identify if it's a file permissions problem, server configuration problem, or something else. They should also be able to help us check your PHP error logs for anything interesting.

 

What do you think?

 

 



#3 Daryl Bleach

Daryl Bleach

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Posted 03 February 2013 - 05:16 PM

I am the hosting provider Eric, its running on my server. 

 

The plugin worked perfectly fine before the upgrade, upgraded it 15mins ago for the client and this has now happened.

 

I have tried deleting the plugin and reinstalling but it seems to save all of the info, is there anyway to wipe everything from plugin inc the db if there is anything in there and start fresh and test again?

 

Thanks for your prompt response 



#4 eric

eric

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Posted 03 February 2013 - 05:31 PM

is there anyway to wipe everything from plugin inc the db if there is anything in there and start fresh and test again?

 
You can delete all the db rows in the wp_options table related to TubePress with the following MySQL query:
 

delete from wp_options where option_name like 'tubepress-%';

Of course, I strongly suggest backing up your database beforehand, just in case. And obviously you'll want to change "wp_options" to whatever your WordPress options table is called (as you might have a non-default tables prefix).
 
 

I am the hosting provider Eric, its running on my server.

 

Nothing interesting in the PHP error log? Or nginx logs? A quick and dirty test would be to put in an echo statement at the top of this file, then re-try this URL to see that something is printed out. That will at least let us know that the server is responding normally. Very odd that nothing is getting printed out at the moment.

 

Thanks for your patience in helping to resolve this! We'll get it sorted out quickly on way or another.