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4.1.8 Upgraded / Only First Video Plays / Thumbnails Don't Click Through


Best Answer Alex White, 23 May 2015 - 05:39 PM

Theme was missing <?php wp_head(); ?>, that fixed the issue. That might be a good thing to state on your troubleshooting page.

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#1 Alex White

Alex White

    Newbie

  • TubePress Pro
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Posted 22 May 2015 - 02:14 PM

Please help. None of the thumbnail video links play. Link

 

I am running out of things I can troubleshoot:

  1. The API key is set up correctly (public key for server),
  2. upgraded to PHP 5.4,
  3. reinstalled (twice),
  4. ensured all files in plugin directly permission were set correctly,
  5. and have no JS errors except from TubePress.js itself. (length undefined line 8)

Cross posted in this thread http://community.tub...st-video-works/



#2 brandon

brandon

    Advanced Member

  • TubePress Staff
  • 1989 posts

Posted 23 May 2015 - 01:14 AM

Alex,

 

In looking at your site, I don't see tubepress.css loading.  I also don't see gallery.js or pro-gallery.js.  All of these files are required for TubePress to work properly.

 

I know you stated you reinstalled, did you also by chance re-download the plugin before re-installing?

 

Are you running any caching or compressing plugins?

 

Thanks!


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#3 Alex White

Alex White

    Newbie

  • TubePress Pro
  • Pip
  • 7 posts

Posted 23 May 2015 - 05:39 PM   Best Answer

Theme was missing <?php wp_head(); ?>, that fixed the issue. That might be a good thing to state on your troubleshooting page.