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Will Not Load Video Thumbnails Error


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#1 Carolann

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Posted 12 May 2015 - 08:29 AM

I just installed Tubepress the free version. I wanted to purchase the paid version, but I can't get the free one to work. I am able to see my playlist and the first video plays fine. When i click on the thumbnails I get this error - https://youtube.com/devicesupport

Can anyone help please? I've generated an API key and enable it as per instructions and still not working. I've attached a screenshot of error as well. 
thank you,
Carolann 

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#2 brandon

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Posted 12 May 2015 - 08:10 PM

Hello,

 

This is because you are using version 3.x. You need to update to the latest version (4.1.8 as of this writting) in order to get your gallery and videos playing properly again.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#3 Carolann

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Posted 12 May 2015 - 08:13 PM

Yes, I realized that and deleted that version and installed the latest one. Now, my videos play but only three thumbnails will load. I have one main player and below that, three thumbnails. I have about 20 videos in that playlist that I wanted to have thumbnails for and I can't figure out why. I have the plugin set to display 30 videos. Can you help please? thank you



#4 brandon

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Posted 12 May 2015 - 08:16 PM

Hello,

 

This is because you are using the Free Trial version of TubePress, which is limited to 3 thumbnails.  You will need to upgrade to TubePress Pro in order to display all of your thumbnails.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#5 Carolann

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Posted 12 May 2015 - 08:28 PM

ohhhh I see. Ok well I tried that too and I wanted to choose the option to pay monthly, but it would only allow a one-time payment. Do you know anything about this? And thanks again for all of your help. 



#6 brandon

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Posted 12 May 2015 - 08:31 PM

Hello,

 

TubePress can only be purchased in one year subscriptions. We don't offer monthly.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#7 Carolann

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Posted 12 May 2015 - 08:59 PM

Oh, that interesting bc their site said so. Any coupons around for a discount? :) 



#8 brandon

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Posted 13 May 2015 - 08:26 PM

Sassy,

 

The site does not say that it is a monthly subscription, it says for price of $3.33 per month you could purchase TubePress Pro.  That is the breakdown of the Yearly subscription shown as a monthly price.  Unfortunately, no, we don't have any coupons, however I see from your username color that you purchased TubePress Pro.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!