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Arg Free One Worked But Pro Doesn't :(


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6 replies to this topic

#1 James M

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Posted 05 April 2014 - 03:44 AM

Getting this plugin to work is endlessly difficult. I was eventually able to set it up last year, and now I'm moving the site to a brand new theme. Of course, conflict after conflict. I've tried 5 different premium themes, and this plugin doesn't work on any of them. I just tried the free version of 3.1.5 and it was bearable, a few issues but I could deal. Anyway I renewed my yearly plan to get the HQ thumbnails and the Pro version doesn't work. I think it's best to just get a refund - how do I go about this?



#2 brandon

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Posted 05 April 2014 - 03:48 AM

Hi James,

 

Can you provide us a link to a page where you are having problems with TubePress for us to assist you in getting everything working properly?  Could you also give more details as to what isn't working?

 

Thanks!


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#3 James M

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Posted 05 April 2014 - 06:36 PM

I'll PM a test link. Basically (and I'm on Safari btw), there's no hover effect, and the shadowbox doesn't come up when I try to click on the thumbnails. So no video appears or plays. I tried the other players but they also have issues.

 



#4 brandon

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Posted 06 April 2014 - 12:44 PM

James,

 

You need to finish the installation of Shadowbox with TubePress Pro by following the instructions here:  http://docs.tubepres...al-pro-installs

 

 

Once you have done that, everything should work great!

 

Let us know.


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#5 James M

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Posted 06 April 2014 - 04:07 PM

Hi again - I've done this, but it still doesn't work.

Safari: No hover effect or video

Firefox: No video (the hover at least works)

 

J



#6 brandon

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Posted 07 April 2014 - 06:01 AM

Hello James,

 

When I viewed the demo page that you sent me a link to (which is no longer up) I saw two 404 Not Found errors for the two required files for shadowbox.  This explains why shadowbox did not work.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#7 James M

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Posted 07 April 2014 - 04:52 PM

When you first looked, ShadowBox wasn't installed. However, I installed it and it still didn't work. When I tried other players there were also issues. 

 

I deleted that test page because we needed a better solution and have implemented it.