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Upgraded Authentication System – Action Required


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#1 TubePress LLC

TubePress LLC

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  • TubePress Staff
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Posted 02 November 2015 - 11:50 PM

tl;dr – We upgraded our authentication system and most users will need to set a new password. There has not been a security breach.

Over the past few months we have been quietly upgrading our server infrastructure to support an ever-growing customer base. As part of this process, today we are rolling out our completely new authentication and identity management system. This new system will provide a better login experience for users, increase our overall security posture, and will scale easily with our growth.

So what does this mean for you, the TubePress user? You will need to follow one of two paths moving forward:

  1. If you log in to TubePress with a password (rather than Google, Facebook, or Twitter)
    • You will need to reset your password by clicking here.
    • You will now log in with your email address and password; we no longer support “usernames” for authentication.
  2. If you log in to TubePress with Google, Facebook, or Twitter
    • You may continue to do so but we’ll need to “connect” your account with your old account information. Please simply contact us and let us know that you are logging in with Google/Facebook/Twitter – we’ll take care of the rest.

It’s natural to suspect a security breach when a system-wide password reset is enforced. We can assure you that we have not experienced a security breach of any kind. We are simply upgrading our security system in an effort to further secure your data.

If you need any help logging in, or if you find something that isn’t working quite right, please contact us! Our support staff is waiting to assist everyone through this transition and make it as painless as possible.

We hope that you’ll be pleased with this new system. Thanks for using TubePress!

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