Member
Posted 04 May 2015 - 08:53 AM
Im not happy with the level of support Im getting, especially since I have paid for the plugin, which claims to have support built-in.
I believe you should have a dedicated thread or trouble ticket system exclusive to the paid version so your support can focus on those actually paying for the software support as promised.
Advanced Member
Posted 04 May 2015 - 08:32 PM
jspike,
I'm sorry you are unhappy with the level of support, however our support is provided Monday - Friday, excluding US Holidays, which Friday was.
If you wish to have weekend response to your inquiries, you can always signup for Rapid Response Support
Thanks!
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
Member
Posted 05 May 2015 - 11:09 AM
Im fine with M-F support but Im not happy about getting a reply on my issue with a casual 'upgrade your PHP' when Im running something more than up to date...
Advanced Member
Posted 05 May 2015 - 06:54 PM
jspike, again my apologies.
I have replied to your other post.
Thanks
Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!
