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Youtube Video Player Not Working


Best Answer federico, 15 June 2015 - 10:33 AM

Hi Brandon,

 

Sorry for late reply...

Anyway, now it does work!

 

Thanks for your great support,

Federico

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#1 federico

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Posted 23 April 2015 - 11:01 AM

Hi guys,

 

I've got some problem with my Youtube video player.

As you can see here (http://www.seminailc...ttori-agricoli/), when you click on a thumbnails, it opens the Shadobox window but the video doesn't start.

 

I have the Tubepress Pro version 4.1.5 and I've installed the Shadowbox 3.0.3 following the instructions.

I've already tried to delete Tubepress and install again (with Pro 4.1.4 as well), but it's still not working.

 

Some more info that could be useful for you:

- I use Wordpress 4.1.2

- when I was using the Tubepress free version everything was working well

- If I choose the Tubepress option to open the videos in their original Youtube page it works

- if I chose the Tubepress option to open the videos in another page there is this message: "item not found"

- I've also verified PHP requirements (see here: http://www.seminailc.../PHP_Check.php)

 

What does it depend on? What Do I need to do in order to use the Shadowbox?

 

Thanks!

Federico



#2 brandon

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Posted 27 April 2015 - 07:39 PM

Hello,

 

Please update to TubePress 4.1.6 as it contains a bug fix to resolve your problem.

 

Thanks!


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#3 federico

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Posted 28 April 2015 - 04:35 AM

Thanks Brandon

 

I've tried to update to TubePress Pro 4.1.6 but it's still not working.

Here is the message that appears: http://www.seminailc...ttori-agricoli/

 

Given that, some brief questions:

- Does make any difference if you upload throgh Wordpress or through FTP?

- Do you have any clue on what I have to update in the Google Developers Console? I enabled YouTube data APIs

 

Thanks a lot!



#4 brandon

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Posted 28 April 2015 - 08:19 PM

Federico,

 

Is it safe to assume you followed all the steps here?

 

Let us know.

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#5 federico

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Posted 29 April 2015 - 02:59 AM

Thanks Brandon!

 

I was missing some part of the process, but now - following your instructions - it works :-)

 

I have again the thumbnails but the video palyer is still not working...

I supposed I have to install again the Shadbowbox.js following the instructions here, don't I?

 

Before I carry on with this, can you please tell me if it's better to install the ner version TubePress Pro 4.1.7, or If I can keep the 4.1.6 to avoid unforseen problems?

 

Thanks a lot for your help!



#6 brandon

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Posted 29 April 2015 - 07:48 PM

Federico,

 

I recommend updating, always, to the newest version as they always include bug fixes and sometimes new features.  Staying on an older version will leave you susceptible to the fixed bugs and any security vulnerabilities that may exist.

 

As for installing shadowbox again, yes you will need to re-install shadowbox.

 

Thanks!


Want a faster, more personalized support experience? Open a ticket with us! We will be gradually phasing out forum-based support in favor of a proper ticketing system. Please help us help you!


#7 federico

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Posted 15 June 2015 - 10:33 AM   Best Answer

Hi Brandon,

 

Sorry for late reply...

Anyway, now it does work!

 

Thanks for your great support,

Federico