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Tubepress Pro 3.0.1 - Update White Screen Of Death Help


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11 replies to this topic

#1 sorion 808

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Posted 27 April 2013 - 05:07 PM

Hello Tubepressers

 

Ive had tubepress standalone running for awhile with no issues on my other websites. I'm buidling a new site and I just tried to update to the latest version of tubepress and I'm now getting a white screen of death.

 

FYI: I got a static HTML website I run for my home page and I sneak in a few excepts from a wordpress blog install from a sub directory.

 

In the past Eric told me I have to put tubepress into the wordpress plugins folder to run along with tubepress standlone mode the way I am running things side by side on a static site.

 

I have used the following code in the head of my code to call tubepress

 

<?php $tubepress_base_url = 'http://humboldtcount...press_pro_2_4_5';
                                                                   

include '/home1/hawaiim4/public_html/humboldtcountylive/wp/wp-content/plugins/tubepress_pro_2_4_5/sys/classes/TubePressPro.class.php';  ?>  

<?php print TubePressPro::getHtmlForHead(true); ?>

 

and this code is in the body of my code where I want tubpress to show up

 

<?php print TubePressPro::getHtmlForShortcode('mode="tag" tagValue="skateboarding" resultsPerPage="16"'); ?>

 

for the update all I did was upload the latest version of Tubepress to my wordpress plugins folder and make the following changes to my code.

 

<?php $tubepress_base_url = 'http://humboldtcount...press_pro_3_0_1';
                                                                                                                                      
include '/home1/hawaiim4/public_html/humboldtcountylive/wp/wp-content/plugins/tubepress_pro_3_0_1/sys/classes/TubePressPro.class.php'; ?>  

 

this is the site in question. Notice eveything sort of works on the 1st link (actually hoping the upodae will make the videos clickable and work 100%)

 

http://humboldtcount...e.com/shows.php

 

now here is the whitescreen of death

 

http://humboldtcount...ows3upgrade.php

 

Is this a bug or how do I fix this?



#2 brandon

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Posted 29 April 2013 - 12:22 PM

sorion,

 

I just clicked on both of the links you provided (the working, and the whitescreen of death) and neither page shows anything.  When I load firebug, it doesn't show any code on the pages.

 

Please check them again, and let us know when you have something showing.

 

Thanks!


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#3 sorion 808

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Posted 29 April 2013 - 05:41 PM

sorry fixed. as you will see the 1st link loads fine sort of but the thumbnails arent clickable

 

the 2nd link is white screen of death

 

all I changed was the 1st 2 calls

 

<?php
$tubepress_base_url = 'http://humboldtcount...press_pro_3_0_1';
                                                                    
                                                                     

include '/home1/hawaiim4/public_html/humboldtcountylive/wp/wp-content/plugins/tubepress_pro_3_0_1/sys/classes/TubePressPro.class.php';
?>   

<?php print TubePressPro::getHtmlForHead(true); ?>
 

from 2 4 5

 

 

 

ps sidenote spell check is not working for your guys forum



#4 sorion 808

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Posted 30 April 2013 - 01:07 AM

any advise?



#5 brandon

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Posted 30 April 2013 - 01:02 PM

sorion,

 

we are still looking into this issue and should have an answer for you soon.

Thank you for your patience.


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#6 eric

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Posted 30 April 2013 - 11:25 PM

Please add the following line to the top of shows3upgrade.php (just after the $tubepress_base_url line):

ini_set('display_errors', 1);

That should display the error to the screen to give us an idea of what's happening underneath the hood. Thanks!



#7 sorion 808

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Posted 01 May 2013 - 12:09 AM

ok added it. looks like this now.

 

<?php
$tubepress_base_url = 'http://humboldtcount...press_pro_3_0_1';

ini_set('display_errors', 1);
                                                                                                                                       

include '/home1/hawaiim4/public_html/humboldtcountylive/wp/wp-content/plugins/tubepress_pro_3_0_1/sys/classes/TubePressPro.class.php';
?>   

<?php print TubePressPro::getHtmlForHead(true); ?>
 



#8 brandon

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Posted 04 May 2013 - 10:50 PM

Hi Sorion,

 

The error that is showing on the screen shows that your site is looking for the TubePress Pro file at (/home1/hawaiim4/public_html/humboldtcountylive/wp/wp-content/plugins/tubepress_pro_3_0_1/sys/classes/TubePressPro.class.php) but that file doesn't exist. 

 

Once you correct that path to show the actual location of the TubePressPro.class.php file, everything should work perfectly.

 

Let us know.

 

Thanks!


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#9 sorion 808

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Posted 21 May 2013 - 01:01 PM

Ok thanks I hunted down path issue

 

no more white screen of death

 

but

 

videos below main video wont play???



#10 sorion 808

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Posted 21 May 2013 - 01:13 PM

http://humboldtcount...ows3upgrade.php



#11 sorion 808

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Posted 21 May 2013 - 04:41 PM

Thumbnails broken

 

is this worth a new thread? I saw another post or do about this but not sure its the same issue

 

if you click the thumbnails below you will see they dont play but the main video does

 

http://humboldtcount...ows3upgrade.php



#12 brandon

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Posted 21 May 2013 - 11:53 PM

sorion,

 

On the linked site, you still have debugging turned on, so I can't actually see any of the thumbnails.

 

However, I am seeing the following error message:

Fatal error: Cannot redeclare class TubePressPro in /home1/hawaiim4/public_html/humboldtcountylive/wp/wp-content/plugins/tubepress_pro_2_4_5/sys/classes/TubePressPro.class.php on line 38

which is showing that it is looking for TubePress Pro 2.4.5

 

If you have indeed upgraded, this path needs to be updated before we continue troubleshooting, otherwise please upgrade to the newest version, which is 3.0.1

 

Thanks!


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